Ashford University - Enjoyable | Glassdoor
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There are newer employer reviews for Ashford University

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"Enjoyable"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Admissions Counselor in San Diego, CA
Former Employee - Admissions Counselor in San Diego, CA
Recommends

Pros

The team I was on had expecptional leadership from team leads up through my divisional manager. Great relationships and wish I could have continued working for much longer.

Cons

During shifts in the managment communications to lower level employees seemed to lack.

Advice to Management

Keep doing what your doing and promoting the right people and everything will continue to grow successfully.

Other Employee Reviews for Ashford University

  1. Helpful (1)

    "It was fun while it lasted"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA

    Pros

    Get a degree for free
    Good benefits
    Very generous starting pay
    Great work and life balance
    Great people to work with

    Cons

    Limited advancement unless you brown nose for years
    Horrible management
    It's a sales position but it's not.
    If you enroll students but have a couple of bad weeks after you can get fired

    Advice to Management

    Ashford has the potential to be a great place if management would understand admissions counselors situations and understand instead of telling them with job loss if you don't convince someone who doesn't want to go to school to start the following weekl.


  2. Helpful (6)

    "It's Telemarketing/Sales Without Any Incentive"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Counselor in Denver, CO
    Former Employee - Admissions Counselor in Denver, CO
    Doesn't Recommend

    Pros

    Education reimbursement-100% tuition reimbursement up to a Masters, 80% for your spouse.

    Pay- Pretty decent considering the work

    Office- It's right downtown in a beautiful building, nicest cubicle maze I've ever seen.

    Free Coffee- Need I say more?

    Relaxed environment- It's a very young company, where you'll feel like your working with a bunch of college students. If that's what your going for, you'll enjoy it.

    Management- Although they can get on you very quickly, they're committed to helping you succeed and will provide the proper training.

    Cons

    Prospects- If you're coming from a B2B or professional sales environment, you're in for a doozy. Sadly, 95% of your prospective students are broke, unmotivated, uneducated and in some pretty terrible situations. Many times, you feel like a social worker first. Your lead database may average around 40% of DNC, not in service, wrong numbers and fax machines. Have fun!

    Telemarketing- You will be making anywhere from 250-400 calls a day on average to the same numbers. Many days you'll come in with 1, maybe 2, new leads, so be prepared to work with peanuts. Since it's outbound to consumers, expect to be insulted and hung up on more times than not.

    Motivating without incentive- Coming from a traditional sales role, I'm used to the hunt for commissions, bonus. The thrill of the sale is special to me. That doesn't exist here. Since they're a college, they can't incentive. You'll be subject to daily motivational talks, pep rallies, energy drink giveaways to keep you excited, but since you're job is to contact prospects and get them enrolled (SALES), it's very tough to stay motivated. At one point, we were asked to enroll left and right for the reward of a "Good Job" poster the floor had. It's pathetic.

    Moral/Ethical concerns- First, it's a for profit college. You're mixing education and business, and it's never easy. There's an awful lot of bad press, as well as congressional reviews and audits around the industry. Additionally, as I mentioned with the prospects earlier, many of these students are in some pretty scary situations. Is it right to throw someone into a $30K student loan repayment with the promise that their degree will "change their life" when they can barely afford food? Is it right to try to pitch the school to others already enrolled elsewhere? Shoot, did I get a 4 year degree for $X amount to be a telemarket?

    Advice to Management

    Develop a training regiment more practical for on the floor.
    Tell your staff up front the challenges they'll face.
    Stop hiring so many people and disperse. Nobody wants to work with 1-2 new leads a day.

There are newer employer reviews for Ashford University
There are newer employer reviews for Ashford University

See Most Recent

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