Asiana Airlines - They say top quality service in reality it's a lot of smokes and mirrors. | Glassdoor
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"They say top quality service in reality it's a lot of smokes and mirrors."

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Passenger Service Agent in Jamaica, NY
Former Employee - Passenger Service Agent in Jamaica, NY
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at Asiana Airlines part-time (Less than a year)

Pros

The biggest benefit that comes with working for Asiana Airlines is dealing with a wide variety of people. You meet a lot of people as you work at JFK Terminal 4. From TSA Security Agents, and other airline personnel, you get to meet a lot of people.

The airline teaches you to deal with a lot of different passengers and other people. Working as a Passenger service agent really taught me a lot on improving on people skills. This job was rewarding because I got to meet a lot of wonderful people.

Cons

The cons are that you are working with a bunch of Korean people who are used to the Korean work force mentality. The Korean company work force mentality is "work and no complain"... in other words, you do what you're told and you don't say a word about it. The company has no way to file a grievance and violates overtime policies. When I was relieved, I had absolutely no way on filing a grievance. I was simply handed a letter, with no way to voice my opinions.

The management at the JFK office are almost all corrupted and unfriendly. The company may teach our agents to "give top quality service" but in reality, that the management at JFK does not abide by the company guidelines for providing top quality service. To make themselves and their work environment more comfortable, they give up on providing quality service to our passengers.

Although I found working at the airline to be a pleasure (because of some coworkers), I felt that I was in prison for most of the time I was here.

Advice to Management

You really need to look at who ACTUALLY does their work and who REALLY tries to satisfy the passengers. Just because someone had a conflict with another employee because they wanted to provide a passenger with high quality service is not ground for them to be relieved of their duties.

The reason why SO MANY employees resign is BECAUSE the management at JFK treats us like garbage. The JFK office are complete hypocrites to the company morals and policies.

Other Employee Reviews for Asiana Airlines

  1. "Flight Dispatcher"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seoul (South Korea)
    Current Employee - Anonymous Employee in Seoul (South Korea)
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Asiana Airlines full-time (More than 3 years)

    Pros

    Good for start to Flight dispatcher

    Cons

    Static company culture like most asian country company.


  2. "Check-in agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Asiana Airlines part-time

    Pros

    You get two free tickets per year and unlimited discount tickets.

    Cons

    Lack of flexibility. Need to work on night shifts

    Advice to Management

    There should be more benefits to be given to employees.


There are newer employer reviews for Asiana Airlines
There are newer employer reviews for Asiana Airlines

See Most Recent

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