Aspect Software - Been a good learning experience , especially in the field of telecommuniactions | Glassdoor
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Helpful (2)

"Been a good learning experience , especially in the field of telecommuniactions"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Technical Support Engineer in Bengaluru (India)
Former Employee - Technical Support Engineer in Bengaluru (India)
Neutral Outlook
No opinion of CEO

I worked at Aspect Software full-time (More than a year)

Pros

If you are new to the field of telecommunications and call centers , Aspect has a lot to offer you, technically.

Cons

Not a very open environment. Interdepartmental communication and knowledge exchange is virtually non existent ( as is with most large companies). Way to many Silos..

Zero vertical growth, despite performing consistently. This is true of the India center.

Advice to Management

Cut down on the politics. Be open to your employees in deeds and not just in words. Recognize and train talent.

Other Employee Reviews for Aspect Software

  1. "Miserable culture, high waste"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Aspect Software full-time (Less than a year)

    Pros

    Compensation was fair and commute from 95 is easy

    Cons

    Employees are not motivated. Many employees have been at the company for a number of years and get by doing the bare minimum. Typical employees show up at 8 or 8:30 and run out the door by 4:30-5. No one enjoys working, employees talk trash about each other and their managers constantly. Overall I would recommend you stay away from this company, unless you absolutely need a job.

    Advice to Management

    New CEO and CFO need to weed out senior managers. Certain Directors show zero respect to employees and lack qualifications for their positions. Just because someone has been with a company for 10 years does not make them qualified to be a manager or director. Reinstate reviews and seek feedback from employees on their managers.


  2. "Aspect is in a challenging market space with little growth potential and significant debt."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Support Engineer
    Current Employee - Senior Support Engineer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Aspect Software full-time (More than 10 years)

    Pros

    The people are wonderful. I've been treated like family there.

    Cons

    Little to no growth, and large debt owed to private equity owner makes for wages that do not keep pace with contributions. Constant money worries cause management to make numbers by cutting staff, instead of a healthy model where the company profits drive decisions.

    Advice to Management

    Adopt a long term view of growing the company.

There are newer employer reviews for Aspect Software
There are newer employer reviews for Aspect Software

See Most Recent

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