Aspen Dental - Former Office Manager | Glassdoor
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There are newer employer reviews for Aspen Dental

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Helpful (5)

"Former Office Manager"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Office Manager
Former Employee - Office Manager
Doesn't Recommend
Negative Outlook
Approves of CEO

I worked at Aspen Dental full-time (More than 3 years)

Pros

Working with other great employees and "trying" to help great patients who truly want to be helped

Cons

Bonus structure that keeps getting lower every year. Working in an environment where your told the mission is to help the patient but at every turn you find roadblocks to this goal and upper management that cares much more about money than employees or patients. I also agree that if you read the reviews you will find a whole lot of truth. I know it sounds like bitter employees but in this case I can attest they are all true. Long hours for the salary management that leads to a horrible work life balance. Tons of pressure to do things that cross the line into driving clinical decisions. Tons of pressure to sell, sell, sell and make patients pay up front for care so they are more likely to return.

Advice to Management

Come down and work in a busy Aspen Dental with only 1 PSR and 2 DA's working for your doctor and then sit in the office manager chair doing consults all day, not having any time to manage and see how it feels when PSC "forces" even more appointments onto your schedule while your doctor gets frustrated and thinks of quitting because he is overworked. You wouldn't be able to handle it for a whole month straight and no manager should ever expect out of an employee what he or she cannot or is not willing to do him/her self. Maybe back in the day you did an OM job, but the job has changed. Make every TVP, RM and above work an office for a month with the little help you give your OM"s and you might open some eyes as to how patients are treated when the intent is to treat them much better.

Other Employee Reviews for Aspen Dental

  1. Helpful (1)

    "Former DA"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Up to date facility, clean, organized, keeping up with OSHA rules, knowledgeable staff, friendly team, can assist sitting down during most procedures.

    Cons

    Overworked, underpaid, short staffed. It's all about quantity. Fast paced. Must show up to work on non working days. Stressful environment bc of the work load.

    Advice to Management

    Allow more down time in between appointments.


  2. Helpful (9)

    "Over promised and under delivered."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Manager
    Current Employee - Regional Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Aspen Dental full-time

    Pros

    Owner doctors really work hard to make a difference. The Aspen doctors try their best to support making sales goals and budgets.

    Cons

    There is a lot of conversation about bonuses however the criteria to make those bonuses is a moving target. Seems unachievable in many cases which leads to the over promise piece. The worst thing Aspen does is support a scorecard for its offices & field leadership. This is an unrealistic measurement of success or failure. No one listens to the patient needs or concerns and the employee feedback results in disciplinary action or termination. Basically if you DON'T drink the "blue KoolAid" you will find yourself OUT of a job. Approach any opportunity with Aspen with extreme caution. It's truly not all about putting smiles on peoples faces.

    Advice to Management

    Start with the top executive leadership and work your way down to the Director level. This company needs a complete over haul. I think if it were publicly traded some of the behaviors would be addressed. The Regionals support their Office Managers but they burn them out with in a year and the Office Managers are overworked and under paid. Highest turnover I have ever seen in my many years in field leadership. That speaks volume about the culture of this company.

There are newer employer reviews for Aspen Dental
There are newer employer reviews for Aspen Dental

See Most Recent

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