Asurion - Avoid if you can | Glassdoor
There are newer employer reviews for Asurion
There are newer employer reviews for Asurion

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Helpful (1)

"Avoid if you can"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Houston, TX
Current Employee - Anonymous Employee in Houston, TX

I have been working at Asurion full-time (Less than a year)

Pros

Good paycheck, Benefits, Perks
Supervisors are approachable

Cons

Call volume
Customer complaints
Low Pay
Promotion comes with a catch

Other Employee Reviews for Asurion

  1. "depends on which account you service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Salina, KS
    Former Employee - Customer Service Representative in Salina, KS
    Doesn't Recommend
    No opinion of CEO

    I worked at Asurion part-time (More than a year)

    Pros

    easy sit down work you don't have to think about

    Cons

    no room for advancement or switch accounts

    Advice to Management

    let employees switch which accounts they answer calls for


  2. Helpful (6)

    "Working at home with this company has it perks and set backs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work At Home Customer Service Representative in Nashville, TN
    Current Employee - Work At Home Customer Service Representative in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Pay is always on time
    They offer PTO consistently based on how many hours you work

    Cons

    Things change hourly and not daily wih this company. It is extremely hard to keep up with the constant changing policies. I get very frustrated with management because my supervisor has to always "check" with somebody else before she can give me a definite answer on anything. I feel that supervisors are puppets and not real supervisors. The calls are back to back and the shifts are 8-10 hours long. There are lots and lots of rules like if this then that type of thing. If you like taking back to back to back calls and you have to get permisson to go to the bathroom in order to log out then this company is for you.

    Advice to Management

    Chill out and stop nit picking every little thing. Stats are important but the mental health of your employees is important as well.

There are newer employer reviews for Asurion
There are newer employer reviews for Asurion

See Most Recent

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