Asurion - Enjoyable, fulfilling, and highly challenging role. | Glassdoor
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There are newer employer reviews for Asurion

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Helpful (3)

"Enjoyable, fulfilling, and highly challenging role."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Nashville, TN
Former Employee - Anonymous Employee in Nashville, TN
Recommends
Negative Outlook
Approves of CEO

I worked at Asurion full-time

Pros

Great company, great people, culture of helping one another is pervasive. Those willing to work for it advance.

Cons

Company is going through some top-down restructuring that leads to uncertainty in its employees. Oddly conceived and implemented layoffs having an affect on remaining staff.

Other Employee Reviews for Asurion

  1. Helpful (3)

    "Quality"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Memphis, TN
    Current Employee - Customer Service Representative in Memphis, TN
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Asurion (More than a year)

    Pros

    easy work, love that fact that there is no selling involved

    Cons

    Quality scoring has got to be the most ridiculous thing ever you have to practically sleep with the customers on the phone to get a good quality score they tell you all this good crap about the rewards when you have all your scores up but how can you get all of your scores up when you are being scored on whether or not the customer wants to do a survey or not

    Advice to Management

    find another grading system for quality control as long as a customer gets off that phone satisfied and the rep has done what they are supposed to do all that extra stuff is too much whats the point in having average handle time scoring when you complicate things by continuing to add scripts


  2. Helpful (1)

    "It all depends on your sup, and expect to work from home at some point"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Solutions Specialist in Denver, CO
    Current Employee - Care Solutions Specialist in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than a year)

    Pros

    Convenience of working from home
    Good benefits
    Excellent Coworkers

    Cons

    Low Pay
    Extremely rigid scheduling
    Mind Numbing: You'll probably only use 30 different sentances in any given day.
    Extremely Repetitive
    Opportunities for promotion are MUCH more limited when working from home.

There are newer employer reviews for Asurion
There are newer employer reviews for Asurion

See Most Recent

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