Pros

A job that pays the bills Work from home

Cons

Underpaid and undervalued No growth opportunities High turnover Management lies everytime about policies and procedures They record and critique every call by the sales manager everyday Performance based but they don't state that during the hiring process No bonus sign on even though it was advertised on the job posting Slavery at its finest Management is sipping on Pina Coladas in the restaurant literally during a video call in St.Petersburg, Florida. In these hard economic days do you think AT&T customers are willing to buy insurance which this position is solely based on even though helping a AT&T customer's iphone and Android should be valued more because they already purchased the service which is a return on lifetime investment.

Pros

Great Company overall, it depends on who your supervisor is based on how well you’re cared for. Company tries to take care of their workers for the most part Great pay and benefits Allowed music to be played softly while working Security was always cool and did their job well

Cons

Peers having to teach management because they dont know whats it like being on the phones with customers Graded based on average call time sucks When things get rough for management they become even harder on there team Back to back calls Mandatory OT PTO sucks you work 8hrs and only get 30 mins of PTO so it takes longer to take a vacation You may have to jump through hoops to get your LOA approved If you’re paying into your retirement account making sure what comes out of your checks matches with their system