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Asurion

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Asurion

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Employee Review

  1. 4.0
    Current Employee, less than 1 year

    If you can do well here, might as well go somewhere else.

    Oct 12, 2022 - Tech Coach (Verizon) in Nashville, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - The company has perks, discounts, and benefits. - They give you mini-prizes every week based on sales. - You can make up to $40 per hour on a paycheck if you excel. - Has a lot of Voluntary Time Off options - Good introduction to tech support roles

    Cons

    - The training feels very rushed. - They don't support education/training after the 2 weeks are done. - They don't tell you that you won't make a base pay anymore after PPX. - The trainer I had did not have a good understanding of the actualities of the job apart from the sales. - They did not even know how to explain some of the methods by which they "graded" you, which also reflects your pay. - They did not focus on any other form of training other than sales yet had very sub-par training on there. - They did not show anyone how to take advantage of the discounts for working there. - My direct supervisor was very busy, one question can take 3 weeks to get some time to get an answer. - The systems crashed almost every day. - You can make less than $20 per hour even though that's "base". - It seems as if they are 'figuring it out" on a day-to-day basis. - A little fear-based when I was there, almost as if managers and people were scared of being fired if not performing. - 30-minute lunches.

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  1. 5.0
    Current Employee, less than 1 year

    Typical sales job

    Jan 12, 2023 - IT Sales and Tech Repair Consultant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A job that pays the bills Work from home

    Cons

    Underpaid and undervalued No growth opportunities High turnover Management lies everytime about policies and procedures They record and critique every call by the sales manager everyday Performance based but they don't state that during the hiring process No bonus sign on even though it was advertised on the job posting Slavery at its finest Management is sipping on Pina Coladas in the restaurant literally during a video call in St.Petersburg, Florida. In these hard economic days do you think AT&T customers are willing to buy insurance which this position is solely based on even though helping a AT&T customer's iphone and Android should be valued more because they already purchased the service which is a return on lifetime investment.

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  2. 4.0
    Former Employee, more than 1 year

    Be careful

    Jan 19, 2023 - PPX WAH in Nashville, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Its a great job, the customers are AWESOME! you never know how many people lose/break their phones in a day! The hourly pay was amazing- till they made everyone PPX , which then made things alot more difficult.

    Cons

    you have to hit certain metrics. They expect you to make your calls 8-10 mins long, in this time - you have to get to know the customer, serve, solve the issue and go through the claim while asking them things like what kind of tech do they use with wifi thats not connected to a number IF they are eligible for HTP, then you offer it to them. everyone has their days, but i feel theres no way to get through a claim that fast and make the customer buy from you...

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Asurion photo of: The Gulch Lobby
Asurion photo of: For the sixth consecutive year, Asurion was named to The Tennessean's Top Workplaces list.
Asurion photo of: Life at Asurion!
Asurion photo of: Our talented employees sewed masks to help to community during the pandemic.
Asurion photo of: Life at Asurion
Asurion photo of: Our employees like to have fun. This year we sponsored the pool for the Music City Polar Plunge benefiting the Special Olympics of Tennessee!
Asurion photo of: We love our amazing employees!
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