Cover image for Asurion
Logo

Asurion

Engaged Employer

Asurion

Add a Review

Employee Review

  1. 2.0
    Current Employee, less than 1 year

    Great Pay and Benefits, Horrible Managent

    Nov 27, 2022 - Tech Support in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There is a lot of flexibility in the scheduling. You can slide your shift up and down, as well as take as much VTO (Voluntary Time Off) as needed, if it’s available, so it helps you to be able to stay on track with attendance. The pay is also nice, with the PPX model in place, because we are paid per call.

    Cons

    The issue is with the extreme push for sales, and the importance that is placed on that instead of actually resolving the customer’s issue with their device, which is the reason they are calling.amazement does not really care whether you actually fix the problem or not, or if you are even telling them the correct thing, as long as you make the sale.

    Continue reading
    Be the first to find this review helpful

    Asurion Response

    Thank you for your reviews. As our company continues to grow so will the way we meet our customer’s needs. Sales are an important aspect of our growth. We appreciate your feedback, as it helps Asurion to learn and grow.

  1. 5.0
    Current Employee, less than 1 year

    Typical sales job

    Jan 12, 2023 - IT Sales and Tech Repair Consultant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A job that pays the bills Work from home

    Cons

    Underpaid and undervalued No growth opportunities High turnover Management lies everytime about policies and procedures They record and critique every call by the sales manager everyday Performance based but they don't state that during the hiring process No bonus sign on even though it was advertised on the job posting Slavery at its finest Management is sipping on Pina Coladas in the restaurant literally during a video call in St.Petersburg, Florida. In these hard economic days do you think AT&T customers are willing to buy insurance which this position is solely based on even though helping a AT&T customer's iphone and Android should be valued more because they already purchased the service which is a return on lifetime investment.

    Continue reading
    Be the first to find this review helpful
  2. 4.0
    Former Employee, more than 1 year

    Be careful

    Jan 19, 2023 - PPX WAH in Nashville, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Its a great job, the customers are AWESOME! you never know how many people lose/break their phones in a day! The hourly pay was amazing- till they made everyone PPX , which then made things alot more difficult.

    Cons

    you have to hit certain metrics. They expect you to make your calls 8-10 mins long, in this time - you have to get to know the customer, serve, solve the issue and go through the claim while asking them things like what kind of tech do they use with wifi thats not connected to a number IF they are eligible for HTP, then you offer it to them. everyone has their days, but i feel theres no way to get through a claim that fast and make the customer buy from you...

    Continue reading
    Be the first to find this review helpful

Discover more reviews about Asurion.

Asurion Photos

+ Add Photo
Asurion photo of: The Gulch Lobby
Asurion photo of: For the sixth consecutive year, Asurion was named to The Tennessean's Top Workplaces list.
Asurion photo of: Life at Asurion!
Asurion photo of: Our talented employees sewed masks to help to community during the pandemic.
Asurion photo of: Life at Asurion
Asurion photo of: Our employees like to have fun. This year we sponsored the pool for the Music City Polar Plunge benefiting the Special Olympics of Tennessee!
Asurion photo of: We love our amazing employees!
See All Photos

Asurion Job Seekers Also Viewed

SYKES Logo
SYKES

3.3

7,063 Reviews
Compare