Employee Review
- Former Employee, more than 1 year★★★★★
Be careful
Jan 19, 2023 - PPX WAH in Nashville, TNRecommendCEO ApprovalBusiness OutlookPros
Its a great job, the customers are AWESOME! you never know how many people lose/break their phones in a day! The hourly pay was amazing- till they made everyone PPX , which then made things alot more difficult.
Cons
you have to hit certain metrics. They expect you to make your calls 8-10 mins long, in this time - you have to get to know the customer, serve, solve the issue and go through the claim while asking them things like what kind of tech do they use with wifi thats not connected to a number IF they are eligible for HTP, then you offer it to them. everyone has their days, but i feel theres no way to get through a claim that fast and make the customer buy from you...
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Other Employee Reviews
- Current Employee, more than 1 year★★★★★
Amazing company to work for
Dec 29, 2022 - Customer Service RepresentativeRecommendCEO ApprovalBusiness OutlookPros
The pay is the best thing about the company
Cons
Not being about to move to a better fitting position
Asurion Response
Thank you for leaving a review! We are happy to hear you are enjoying your time at Asurion. We hope you continue to grow with us!
- Former Employee, more than 3 years★★★★★
A stepping stone
Mar 15, 2023 - Tech Support Representative in Antioch, TNRecommendCEO ApprovalBusiness OutlookPros
Great Company overall, it depends on who your supervisor is based on how well you’re cared for. Company tries to take care of their workers for the most part Great pay and benefits Allowed music to be played softly while working Security was always cool and did their job well
Cons
Peers having to teach management because they dont know whats it like being on the phones with customers Graded based on average call time sucks When things get rough for management they become even harder on there team Back to back calls Mandatory OT PTO sucks you work 8hrs and only get 30 mins of PTO so it takes longer to take a vacation You may have to jump through hoops to get your LOA approved If you’re paying into your retirement account making sure what comes out of your checks matches with their system
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Asurion Response