Atos North America - Too much work to do, for a customer that wants Atos to fail. | Glassdoor
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Helpful (3)

"Too much work to do, for a customer that wants Atos to fail."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Lower Technical Management
Former Employee - Lower Technical Management
Recommends
No opinion of CEO

Pros

Great experience, and a good place to work if you have a good manager. A great place to work if you are a new hire. Plenty of room for advanceent.

Cons

Management allows customer expectations to become out of sync with what is being provided, and the customer facing employees must take the brunt of the customer's ire.

The best technical staff are locked into low pay by policies blocking raises to competitive levels. Entry level staff are paid on a competitive rate, but as they advance to higher skilled positions, rules prevent raises that keep pay competitive. So an employee hired at the entry level will advance to a senior technical level, yet be paid 1/3rd the rate he can get if he will accept a position anywhere else. So people that are the core of the company leave for greener pastures. Their replacements get the pay that would have been needed to keep them happy. Better raises for the technical rising stars will keep them, and prevent needing to waste time bringing on replacements.

Advice to Management

Drop the 15% advancement raise cap. You will continue to loose your best people if you keep underpaying them. Someone with good skills that was hired at the entry level and promoted into management deserves competitive pay, period. Anything less damages the company and makes good people leave.

Don't ever let a senior manager tell whole rooms full of people that they are all expendable, that does not drive good moral.

Other Employee Reviews for Atos North America

  1. Helpful (3)

    "It's an ok job if you don't have high expectations from your employer."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Strong global presence.
    Good benefits package.
    Decent job security via their client contracts.
    Opportunity to work independently.
    Aggressive growth focus.

    Cons

    Poor management philosophy - Management will put in a minimal effort to hold meetings and allow employees to voice their opinions on issues. They also try to micromanage you by controlling every communication with the customer, even if it's just friendly communication, like saying "hi, how have you been?".
    Poor compensation - the company hasn't given a raise in at least 3 years. They start you off near the market minimum. Then, they like to increase your responsibilities, but, not your compensation. Yet, they bill the client for each responsibility you're expected to support and then by each case that calls for your support in one of those areas of responsibilities. And that's on top of minimum guarantee that the client pays yearly just for Atos Origin support.
    Poor hiring practices - they hire people who don't have an IT background or career to provide help desk support. Then, they wonder why their customers get frustrated with the help desk's inability to actually help.
    Very minimal vacation time - the standard 40 hours for the first 3-5 years.
    Overworking their employees - The company isn't completely honest with their clients about their dedicated service. They promise a dedicated group solely to support their contract. Yet, those same employees will be pulled into other contracts and expected to provide support for those other contracts. This ultimately hurts all involved clients because the employees can no longer provide a fully dedicated focus.
    Olympic opportunity - They provide opportunities to join the support teams they put together for their most important contract, the Olympics games. However, it's all volunteer, so, no financial compensation. They also expect you to work over 40 hour weeks.

    Advice to Management

    Provide raises for the employees who earn high yearly appraisals.
    Stop trying to run all of your contracts with the same group of people. This weakens the company's ability to understand a client's need, culture, and infrastructure and ultimately provides a stigma to outsourcing.
    Show some more respect to your employees that go above and beyond
    Hire some competent analysts for the help desk who actually have an IT background. It might help if you pay decently.


  2. Helpful (1)

    "Warehouse - Systems Consulting Sr. Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Atos North America full-time (More than a year)

    Pros

    i'm happy to be working, benefits are okay, probably a good starter job or placeholder.

    Cons

    leadership suggested possibilities for growth and a certain people focused culture, but actions have fallen short of promises...there is a general lack of trust, when interacting with other teams for my responsibilities, I have found a distinct lack of passion/caring. It's like people are just coasting, waiting for something better to come along. It's disappointing, I was expecting more of Atos...even their website, the hub for employee information, crashes regularly and information is 2 months plus out of date with current events...it doesn't inspire confidence, especially if they are supposed to be an IT company

    Advice to Management

    You've got big plans, purchasing a lot of companies...but if you can't manage what you have, you'll be a large, sinking ship. Please hold managers accountable, mentor them, work on communications...be clear, honest, succinct. People are your resource...


There are newer employer reviews for Atos North America
There are newer employer reviews for Atos North America

See Most Recent

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