Auto Club of Southern California - Stable , competing and growing. no crises like currently in other companies. | Glassdoor
There are newer employer reviews for Auto Club of Southern California
There are newer employer reviews for Auto Club of Southern California

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Helpful (1)

"Stable , competing and growing. no crises like currently in other companies."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager in Costa Mesa, CA
Current Employee - Manager in Costa Mesa, CA
Recommends
Approves of CEO

Pros

Great brand. Very focused on quality. competes well in the marketplace. Has gone from declining market share to solid growth. expanding to other states.
Is the leading chapter in the country and sets the pace for all others.
focuses heavily on teamwork and attempts to drive many varied services in a unified fashion. I have been here many years and had many opportunities.
I have seen a lot of change, most of it good, all of it necessary, and it has vastly improved the companies ability to compete and grow.

Cons

Workload can be heavy at times. hard to add staff.
While the teamwork concept is a very good one it is sometimes a struggle to get everyone on the same page and can slow progress.

Advice to Management

You have done a great job making the company strong. We need to know more about how we keep it that way.

Other Employee Reviews for Auto Club of Southern California

  1. Helpful (6)

    "Auto Club of Southern California -- Expect to step back in time 30 years."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Costa Mesa, CA
    Former Employee - Senior Manager in Costa Mesa, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The company is relatively stable, with few "involuntary" reductions in force in the 3 years I was there.

    Cons

    Extremely autocratic management environment, and even Vice Presidents have limited authority to make decisions. Management does not trust employees (i.e., detailed time logs of every employee's entry and exit are given to each manager, even if the employees are salaried; security guards demand to see contents of all bags, briefcases upon entry and exit of the main building). Company is formal attire only -- all men should expect to wear at least ties, even those answering emergency roadside assistance calls during graveyard shift; female dress code is less strict, but should still be "professional." There are no business casual days as the CEO believes that formal business attire is required for employees to be, and viewed, as professional. Do not expect to use current technologies as ACSC will use desktop computers that have been in service for, in many cases, over 6 years -- even for professional "knowledge workers." (Management's opinion is that "your computer was completely suitable 6 years ago so it should be completely suitable today.) Laptop computers are rare and are not issued without SVP, and CEO approval. Employees must provide their whereabouts at all times. Do not expect to interact with any senior management members unless invited to the "4th floor" executive suite.

    Advice to Management

    If you hire professionals, please treat them as professionals. Please recognize that this is 2008, not 1978. Work styles, communication methods, and business climate have changed much in the past 30 years.


  2. Helpful (8)

    "Overall his track record has been positive, however his management style is consider a regime."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Costa Mesa, CA
    Current Employee - Project Manager in Costa Mesa, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Stable company for those that want a job and don't have aspirations for career growth. One of the axioms of management is you forgo higher pay for stability and a job in tough times. I believe for someone that is a technician this is the best place to work, so long as you're not interested in salary growth.

    Cons

    It is well known that tenured employees have extremely low salaries compared to new employees, with a typical gap of 35%.

    Advice to Management

    Senior Management is not able to work on future development, they are deeply involved in day to day decisions which they shouldn't be to a lack of working knowledge. The majority of lower and mid-level management is spent creating presentations for senior management, those reports are over 50% BS as dictated by senior management. The President and CEO are retain too much decision making control and restrict Sr. VP's and lower level management from making daily business decisions.


There are newer employer reviews for Auto Club of Southern California
There are newer employer reviews for Auto Club of Southern California

See Most Recent

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