Auto Club of Southern California - They expect you to do as you are told , nothing less than, or else as a Service Rep | Glassdoor
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There are newer employer reviews for Auto Club of Southern California

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Helpful (3)

"They expect you to do as you are told , nothing less than, or else as a Service Rep"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Iss in Los Angeles, CA
Former Employee - Iss in Los Angeles, CA
Recommends
Neutral Outlook
Disapproves of CEO

I worked at Auto Club of Southern California full-time (More than 5 years)

Pros

Pay was decent when i started awhile back, pay rate has decreased since. but there are benefits and bonuses that you may qualify for so as long as you do what you are told and do it exactly. you will work for that almighty dollar.

Cons

pay is not what it should be for the amount of work that is given. dont expect them to care or pat you on your back. just do your job and be glad in this economy that you hve one, thats all.

Advice to Management

care for us all. more available time off. accept medical notes. increase pay. better communication.

Other Employee Reviews for Auto Club of Southern California

  1. Helpful (5)

    "Old-fashioned Company struggling to find the importance of values vs. sales."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Counselor II in San Clemente, CA
    Current Employee - Service Counselor II in San Clemente, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than 5 years)

    Pros

    Very good internal training department. Fair compensation. Good benefits. Fixed schedule (no surprises). Lots of locations. Ability to move up the company from within. Relaxed-professional attire (i.e. for men: ties required, suits are not)

    Cons

    No flexible hours (Most offices run M-F 9-5). Turning Customer Service positions into Sales positions, at the expense of the customer, yet still pushing the 'values' of customer service. Putting more emphasis on an employee's ability to sell (in a non-sales position) than in how well an employee helps and satisfies the customer. If you are good at selling / cross-selling, then this job is likely a good choice for you. If not, look elsewhere or you will be miserable!

    Advice to Management

    Don't claim the company's values are one thing, but expect the employee to deliver something different. The top priority can only be one thing, not two. If customer service is so important (as you claim) than it should be the highest measure of an employee's performance, not their sales quota figures (in non-sales positions).


  2. Helpful (3)

    "Not a positive sales environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance/Menbership Sales in Dallas, TX
    Current Employee - Insurance/Menbership Sales in Dallas, TX
    Doesn't Recommend
    Neutral Outlook

    I have been working at Auto Club of Southern California full-time (More than a year)

    Pros

    AAA brand recognition for roadside

    Cons

    constantly changing pay plan, took all renewals from agents. Month after month year after year you start each month at zero. No residual income opportunity here which is key to making the evening/weekend hours worth while down the road

    Advice to Management

    Keep working on ways for field agents to prospect and make decent money, don't treat employees as disposable.


There are newer employer reviews for Auto Club of Southern California
There are newer employer reviews for Auto Club of Southern California

See Most Recent

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