Auto Club of Southern California - Travel Agent | Glassdoor
There are newer employer reviews for Auto Club of Southern California
There are newer employer reviews for Auto Club of Southern California

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"Travel Agent"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Neutral Outlook
Approves of CEO

I have been working at Auto Club of Southern California full-time (More than a year)

Pros

Discounts for travel and car rental.

Cons

Work 6 days a week

Advice to Management

not applicable

Other Employee Reviews for Auto Club of Southern California

  1. Helpful (4)

    "The company would suck the life out you if it could"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The lovely employees that i met and still keep in touch with

    Cons

    Sell Sell Sell. That's your most important action to them. You could be the most hard working employee at the office, but if you didn't meet all of your goals your employee review would be poor. I worked there for 7 years. I've talked to multiple departments and everyone of them felt over worked from a company that tried to scale back on each one of them as much as possible to save a penny here or there. If you looking to be an agent of an ISR (insurance rep) your looking at working monday through friday from 9-7pm 3 days out of the week and work 2 or maybe 3 saturdays a month. After closing time your expected to do tons of paper work. I was a receptionist and DMV rep and knew incredibly hard working people that were not sales men, but they were so good at their jobs, and wouldn't get raises for years because they didin't meet their selling goals of "walking people for insurance" "walking people over to agents for life insurance" getting a credit card in front of you called instant authorization" The complaining in the break room was so bad i took my breaks outside so i wouldn't be consumed by the however justified negativity that it was. If you get a job there you'll be only a number to them, and they don't care.

    Advice to Management

    Leave the selling to the marketing department, because the employees hate cross selling and it's hurting customer service. Put some money from the expanding department and give to the employees.


  2. "Hipocracy - Underwriting vs Sales - Call Center vs Field Offices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent in Costa Mesa, CA
    Current Employee - Insurance Agent in Costa Mesa, CA

    I have been working at Auto Club of Southern California full-time (More than 10 years)

    Pros

    Various Location in Orange County

    Cons

    People in management are not college educated and not qualified. In sales - manager get paid one way ( only quantity ) and the agent working beneath them are paid another ( Quality ) . Constant conflict of interests. Google Jill Rogers vs Auto Club and read more details. Manager want you to manipulate the numbers to help them which will hurt you if you are audited by underwriting. Agent are constantly pressured to " make it happen " which mean make the price cheaper so the customer will buy .... how 1) lower mileage rating 2) submit false discounts and hope not to get caught 3) use different residence address for rating and mail all docs to a PO Box 4) Don't explain coverages 5) sell you low worthless coverages without explain anything 6) dont expect to talk to the agent that sold you the policy once you buy because they don't care after 1 year. No Renewals !!!!!!!!

    Advice to Management

    Decide what you really want ..... the right business or manipulated business

There are newer employer reviews for Auto Club of Southern California
There are newer employer reviews for Auto Club of Southern California

See Most Recent

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