Auto Club of Southern California - If you have a choice, don't make it this place. | Glassdoor
There are newer employer reviews for Auto Club of Southern California
There are newer employer reviews for Auto Club of Southern California

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Helpful (7)

"If you have a choice, don't make it this place."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Costa Mesa, CA
Current Employee - Anonymous Employee in Costa Mesa, CA
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at Auto Club of Southern California full-time (More than 5 years)

Pros

The best part of my day is getting to go home when I've put in my 8 hours. Most people leave me alone.

There's usually an annual bonus, but there are limitations on who's eligible. It's nice to have that little something though, but 80 is the new 100.

Cons

That 8 hours? They'll hold you to it. Don't try to take a break unless you plan to make it up on the back end.

The whole place is powered by a massive cult of personality. The executives have a sycophantic reverence to the former CEO, who still resides as the Board Chairman.

On any given day, you more or less have the autonomy to do as you're told.

There is a massive vacuum of leadership because most of the managers have been beaten into submission or were hired because they would tow the line. Don't expect much support.

Do your job and you'll likely get 80% of your bonus for doing 100% of your work.

Advice to Management

Grow a spine. Stand up for your people. Treat us fairly. Enough with the busy work already!

Other Employee Reviews for Auto Club of Southern California

  1. Helpful (5)

    "It gets old and boring after a while."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting in Costa Mesa, CA
    Current Employee - Accounting in Costa Mesa, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (More than 5 years)

    Pros

    The company is very stable. You won't get fired unless you really mess up. The company is big and there are a lot of young, good looking women. Some of them dress inappropriately to work which doesn't bother me, but it doesn't look very professional.

    Cons

    There is very little opportunity for growth and the pay is low. Their technology systems are very old and archaic. They can also monitor you when you exit and reenter the building. A lot of employees do very little because there is not a lot of work to do.

    Advice to Management

    Sponsor some activities like co-ed softball, basketball or bowling after work hours to boost employee morale. The company doesn't want to do anything because it doesn't want to be sued. My suggestion is to have each participant sign a waiver of liability form.


  2. Helpful (6)

    "Would not recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Policy Service Specialist in Costa Mesa, CA
    Former Employee - Policy Service Specialist in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Auto Club of Southern California full-time (More than a year)

    Pros

    Not many to be honest. Only pros were meeting a few people I can now call friends

    Cons

    Everything... It's like working in the stone ages with the software systems. Computers are extremely old and tend to break down regularly. When brought up the the call center floor most new hires where not given a permanent desk for months which meant you had to lug your books from desk to desk daily.
    Criticized by supervisors daily on not meeting referral goals. (Not even mentioned in training or in hiring job description that you were required to do so). Not as a Policy Service Specialist. We were told this was the sales department that handles that.
    When asking supervisors questions or guidance you were treated like you were stupid and would brush you off to call the help desk. "So what is your supervisor there for if they don't want to help you).
    Unless you are kissing up to management your job is always on the line. They fire people left and right and instead of getting rid of the people that really aren't performing to the expectations they fire the employes that work their butts off.
    I can't speak for upper management or management in other departments but I will tell you that the supervisors and management in PMG/ISS and membership are horrible.

    Advice to Management

    Clean up your act and get rid of the supervisors you have and start fresh.


There are newer employer reviews for Auto Club of Southern California
There are newer employer reviews for Auto Club of Southern California

See Most Recent

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