Auto-Owners Insurance - What had once been positive became negative. | Glassdoor
There are newer employer reviews for Auto-Owners Insurance
There are newer employer reviews for Auto-Owners Insurance

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Helpful (1)

"What had once been positive became negative."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
No opinion of CEO

Pros

Job security (no layoffs in company history). Worthwhile benefits package. Facilities in good condition and typically in good locations. Enjoyable co-workers. Good vacation time and consistent December bonus, even in off years. Pension plan in addition to IRAs.

Cons

Overwhelming workload. The better you are at your job, the worse that gets, as the agents pick up on it very quickly and demand you by name. All are paid the same regardless of performance. Promotions / recognition are inconsistent in their application which frustrates employees. Compensation is below average, leading to turnover and the inability to hire experienced replacements, as they would have to accept a pay cut to come to A-O. Auto-Owners unofficial motto among my fellow employees? "We train other company's personnel". Always years behind other American companies in technology. Simple tools like Microsoft Office email and Powerpoint were not provided to the branches until years after they had been on the market. Internet usage is heavily restricted, due to mistrust of employees, which makes the job of underwriters in particular that much more slow and difficult as they try to research risks.

Advice to Management

Read all the A-O comments on this website and do some reflection. As a former 18-year employee, I can attest that 90% of them are highly accurate. Is this what you want to be known for as a leader in the business world? There are about 125 insurance organizations on this website that have higher ratings than A-O, and I would bet the vast majority are growing and profitable, in addition to being regarded as better places to work. The "cons" have not always been there, but seem to have increased as the years go by. Do something to turn it around.

Other Employee Reviews for Auto-Owners Insurance

  1. Helpful (2)

    "Great opportunity at the time but now......"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Experience gained and a perk to the resume.

    Cons

    Unappreciated, treated like a child, old school management.

    Advice to Management

    Listen to the associates dealing with the agents. Start holding people accountable and firing them for poor performance. Then it would be possible to pay more to the folks that deserve it or get more staffing with the unreal workloads expected from associates.


  2. Helpful (2)

    "Good company, unrealistic claim workload, low pay compared to the industry."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    Pros

    You have plenty of authority to settle claims as you see fit.

    Cons

    Good company, unrealistic claim workload, low pay compared to the industry.


There are newer employer reviews for Auto-Owners Insurance
There are newer employer reviews for Auto-Owners Insurance

See Most Recent

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