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Avalara

Engaged Employer

Avalara

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Employee Review

  1. 1.0
    Former Employee, more than 3 years

    If you're in sales, just stay away

    Mar 15, 2017 - Regional Sales Manager in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free beer after hours, if you don't have a life and no one to go home to. That's about it.

    Cons

    Worst micro-management I've ever experienced. Which might not be SO bad if the sales managers actually knew what they were doing. Completely clueless. Their entire philosophy is "dial more numbers", "send more emails" and by default, you'll just magically make more money. A couple years ago, the company thought they were growing a lot faster than they really were and over hired sales reps. By a long shot. The entire sales organization has been struggling ever since. They had to let a bunch of people go, and created new (worthless) positions for other people they didn't want to can right there on the spot. But ultimately, it was a position where management hoped people would just weed themselves out. It worked. People were quitting left and right, while those that hung on (miserably) were given more and more restrictions, month after month, systematically guaranteeing their failure. Then they hold "team meetings" where managers berate their entire team for missing quota. If anyone mentioned the restrictions and how they made it very challenging to hit quota, they would literally get screamed at and told to "find employment elsewhere, if you don't like it". On top of that, we were consistently given fake leads then we would get yelled at for "not working them". We were trying to sell sales tax calculation software, but we were expected to work leads for non-profit organizations, government entities, utility companies, and a laundry list of other businesses that had no use for our software. For the handful of leads that were actually good, the majority would say they weren't interested, then their contact information would go into a list that was called ad emailed over and over, day in and day out by two dozen desperate sales people, until they demanded we never call again, blocked our phone numbers, and registered our email domain as spam. If people asked me what I did for a living, I literally told them I was a telemarketer. Morale couldn't possibly get any lower across the entire sales team.There are a few "superstars" there, who are force fed all the high quality, big $$ opportunities and are raking in the cash. But they are drinking buddies in the "good ol' boy club" with upper management. If you don't spend all your "free time" (what little is given to you) drinking and partying with upper management, then you are just given the leftover scraps that the managers BFF's couldn't close. While these few sales reps are blowing their numbers out of the water, the entire rest of the sales force was struggling to even come close to quota. Customers were constantly furious, because they were sold products they didn't want or need, but were sold them at a highly discounted rate and the only way to get the "great deal" was to purchase multiple products as a "bundle package". Everything would seem great, and we'd get them into this fully automated system, then when their automatic renewal comes around, their cost for using the products would increase 200%. Customers would be irate and threaten to cancel, but it was so difficult to undo the automation, and go back to a manual process, that they were practically stuck with the product. Either pay full price, or cancel and deal with months of difficult work to undo everything and get back to the manual process and get your books back in order. I could go on and on about all the cons and negativity, but you can just scroll down through all the other reviews to see everything else that's wrong with this company. As stated many times before, the majority of the positive reviews are clearly fake.

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    33 people found this review helpful
  1. 5.0
    Current Intern

    Great Place to Work

    Aug 7, 2022 - Anonymous Intern in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Remote work capability, fun company HHs and free lunches, great learning opportunities, happy coworkers/team

    Cons

    None, except pay seems low for Seattle area.

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    Avalara Response

    Sr. Manager, Community Strategy

    Thanks for sharing about what it’s like to be a part of AvaCulture. We appreciate your feedback!

  2. 4.0
    Current Employee

    Avalara

    Aug 9, 2022 - Professional Services Consultant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible work schedule. Great teamwork. Supportive coworkers.

    Cons

    non that I can think of

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Avalara photo of: Avalara executives and event emcee at Connect 2022.
Avalara photo of: Avalarians celebrate PRIDE at an event organized by the PRISM employee resource group
Avalara photo of: Employees enjoy a hot dog BBQ sponsored by Veterans of Avalara
Avalara photo of: Grace Hopper Celebration attendees in Orlando, Florida
Avalara photo of: AfroTech World attendees pause for a photo at the Avalara booth
Avalara photo of: Customer Success team works on cases during the Bug Bash
Avalara photo of: Teams meet on the steps in our Durham office.
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