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  1. 2.0
    Former Employee, more than 1 year

    Doesn't Value Customer Facing Roles

    Oct 27, 2021 - Product Support Specialist in Seattle, WA
    CEO Approval
    Business Outlook


    Managers/Middle Management care a lot but have little power to improve work conditions.


    Never in my life in a customer facing role have I seen a department disregarded and unappreciated in a company. Every department but the Support team got a holiday bonus. The management came together to personally bring their employees something to give a little holiday cheer with their own money. The excessive requests for overtime because the turn over rate causes burn out like no other. There are no incentives to work harder. People who do not perform to expectations are still kept even though their peers work harder but make the same wages. Continued promises of things getting better, but they aren't. There's nothing boosting morale. Everyone knows how stressful and difficult it is and they're all struggling together. I can't believe a company that boasts taking care of their employees is okay with this. Customer facing employees are what represent the company and you choose to treat them poorly. Imagine having every other department staffed so they can participate in company activities while we have to make accommodations just to attend quarterly meetings for one department. There's little growth because you can't do any learning because you're too busy working all the time to do anything else. I was treated better at Amazon.

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    11 people found this review helpful
  1. 5.0
    Current Employee, more than 1 year

    Great company to work for!

    Sep 13, 2022 - Sales Development Representative (SDR) 
    CEO Approval
    Business Outlook


    -Inclusive, Kind, Involved, Expanding, Growth


    -There aren't many cons, you make it what it is!

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    Avalara Response

    Sr. Manager, Community Strategy

    Thank you for sharing your perspective on AvaCulture!

  2. 2.0
    Former Employee, more than 5 years

    cut-backs in staffing harms results and creates stress

    Sep 23, 2022 - Senior Software Engineer in Durham, NC
    CEO Approval
    Business Outlook


    close to Durham Bulls baseball park.


    I started working at Avalara 5 years ago. It was great...I had a co-worker and a QA person....then both of those individuals were removed with NO replacement. This was very stressful for 3 years..with NO respect for my new manager. I finally resigned.... BTW....Avalara has been the ONLY company in my 42 years NOT to payout your accrued vacation ( I had 15 days lost). very cheap company if you are NOT an Executive..which they give themselves (company is top heavy with Executives) lavish vacations i.e. Club Med and Europe for yearly meetings....while the "peasants" work under beyond normal hours.

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    3 people found this review helpful

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Avalara photo of: Avalara executives and event emcee at Connect 2022.
Avalara photo of: Avalarians celebrate PRIDE at an event organized by the PRISM employee resource group
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