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Avantguard Monitoring

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Avantguard Monitoring

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Employee Review

  1. 1.0
    Former Employee, more than 1 year

    We DO NOT Care F.I.R.S.T.!!!!

    Jun 15, 2022 - Customer Service Operator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay. Flexible Schedule - 30 Days Out. Benefits(if you can take advantage of them). Remote work - if they like you(but subject to change company wide). Give you motivation to pursue a more fulfilling career.

    Cons

    Bureaucratic red tape - You will continually be asked to sign form after form to which they will leverage in following meetings). Inexperienced Middle Management - Myself and other operators were uncomfortable with their immediate boss. "We Care First" - Irony. You are expected to act as a robot leaving voicemail after voicemail and following a script that will inevitably send callers through a call loop where they will not get help from the dealer who sold them the system. Employee Turnover - One week you will see familiar faces in person or over the chat system and then next you will find them removed from the database and their name completely erased. Corporate Culture - Disney adults, creepy management, awkward/forced "parties," value through extrinsic motivation Fired a pregnant colleague before they would have to provide maternity leave.

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  1. 5.0
    Former Employee, less than 1 year

    Good

    Aug 15, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good environment, and good company culture.

    Cons

    They were not really understanding when it comes to schedule.

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  2. 3.0
    Former Employee, more than 1 year

    Good company, high turnover

    Aug 11, 2022 - Customer Service Agent in Ogden, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The atmosphere is great, there was always some kind of celebration or fun thing happening/coming up, the people were so nice and welcoming. Coworkers were never a complaint for me.

    Cons

    The turnover rate is high, which is expected in a call center. However, I've worked in many call centers and I've never seen it so bad. There was two people there that had been there for 10 years, but everyone else was an average of 6 months. There were a few 2+ years, a few more just over a year, but more than half were less than a year.

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Avantguard Monitoring photo of: AvantGuard Ogden Location - Headquarters
Avantguard Monitoring photo of: Rexburg, ID Building
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