Avaya - a sinking ship | Glassdoor
There are newer employer reviews for Avaya
There are newer employer reviews for Avaya

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"a sinking ship"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend
Disapproves of CEO

Pros

employees are great, benefits are not bad, and option to telecommute occasionally is nice

Cons

Upper management is driving the company into the ground. They set forth on a course of action and will not deviate from it for anything (even if it is obviously not working). Their product lines are not innovative enough to keep up with the rest of the market, their customer service is appalling and driving away business, and they do not know what their customers actually want/need.

Advice to Management

Start listening to your employees even if they are telling you things you don't want to hear. Your inability to adapt and listen (to employees AND customers) is killing the company. Senior management is way too disconnected to what is really going on and it is causing a major fracture between those that do the planning and those that do the work.

Also, continuous rounds of layoffs to meet your quarterly numbers is not a sustainable business model. Try making your customers happy, they might actually come back again and it will stop the talent drain that the company currently has.

Other Employee Reviews for Avaya

  1. "It has a very flat ride...."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Services in Singapore (Singapore)
    Former Employee - Professional Services in Singapore (Singapore)
    No opinion of CEO

    Pros

    A ever changing environment that is always full of surprises (unexpected and not for the faint hearted nor weak in managing tough situations).

    Cons

    Uphill tasks in certain business areas, which they are extremely weak in. Live by the month or even weeks rather than quarter

    Advice to Management

    Get rid of all the obvious "dead wood" that is still floating and holding on to position of power across the globe. They are easy to spot....just have to take a firm stand.


  2. "tolerable- always looking elsewhere though"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TAM
    Current Employee - TAM
    No opinion of CEO

    Pros

    salary is decent. co-workers are up to par. the overall direction of the company is not positive and will most likely be bought out again vs ipo

    Cons

    support for customer base is poor- this hangs the sales force out to dry, but management does not see this

    Advice to Management

    there are too many bean counters, not enough beans. be less short sided and think long term with customer relationships.

There are newer employer reviews for Avaya
There are newer employer reviews for Avaya

See Most Recent

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