Avaya - It's been a wild ride | Glassdoor
There are newer employer reviews for Avaya
There are newer employer reviews for Avaya

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"It's been a wild ride"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Operations Manager in Coppell, TX
Current Employee - Operations Manager in Coppell, TX
Recommends
Negative Outlook
No opinion of CEO

I have been working at Avaya full-time (More than 10 years)

Pros

I've had the opportunity to work in a number of areas of the business and gain skillsets that make me more marketable.

Cons

For the last several years, the mentality of management has been that the employees are lucky to have jobs and so raises and bonuses are not necessary.

Other Employee Reviews for Avaya

  1. Helpful (1)

    "Management claims to support employees during all hands meetings then turns back on them in private."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Manager in Fairfax, VA
    Former Employee - Technical Manager in Fairfax, VA
    Doesn't Recommend

    I worked at Avaya full-time (More than a year)

    Pros

    They made payroll on time.

    Cons

    - No support for employees located at customer sites from upper management at HQ
    - 401k plan is owned by them and not you, roll it over when you can so you own it
    - Typical beltway bandit
    - Corporate recruiters rely on 3rd parties
    - Inconsistent corporate policies, decisions are always in the company's favor


  2. "Close knit teamwork of hard working people in a rewarding environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Avaya full-time (More than 3 years)

    Pros

    Dedication to customer service
    Serves Fortune 500 customers
    Management is always available and willing to engage
    Personal opportunities for growth are promoted
    Telecommuting

    Cons

    Migration of tech support and other key positions overseas
    Hardware shortages
    Too much focus on project due dates, low tolerance when they change even if customer requires it
    Downsizing decisions based on certification status rather than performance
    Complex SAP order system
    Training your replacement over seas

    Advice to Management

    Please review the metrics used when deciding whom to let go. Some of us were able to manage 20+ projects at a time and were 110% dedicated to our teams and customers. We did not deserve to have our positions given to people over seas who barely speak English. Customer satisfaction should also be a top priority when making these decisions.

There are newer employer reviews for Avaya
There are newer employer reviews for Avaya

See Most Recent

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