Avaya - In IT: Nice people, crushing workload | Glassdoor
There are newer employer reviews for Avaya
There are newer employer reviews for Avaya

See Most Recent

"In IT: Nice people, crushing workload"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Contractor - Project Manager in Coppell, TX
Former Contractor - Project Manager in Coppell, TX
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Avaya as a contractor (Less than a year)

Pros

Most of the people are very friendly, updated toolset, lots of process (which is a mixed blessing). There seems to be a good mix of people - young, older, men, women. (There aren't a lot of young women at Coppell location - being female, I notice these things.)

Cons

Here are the things I wish someone had told me before I took a contract position here:
1. There have been furloughs in 2013, 2014. Some contractors have had to take as much as 3 weeks off last year. There has already been a 1 week furlough in March 2014. The consulting firm I worked for did not mention this to me when hiring.
2. Many of the Project Managers and Business Analysts are working more than 40 hours a week, but can't bill for the time over 40 hours. When they mention the workload to their managers, they are told they just need to do what it takes. There's no guidance in prioritizing work. (The employees are similarly overloaded.) Some of the project managers are routinely working 60 hour weeks (but can only bill for 40 hours.) Then they get even more assignments dumped on them.
3. The PM role was more expansive than the job description. The PM role will contain typical Business analyst functions as well as tech lead functions, on top of typical PM functions.
4. Depending on the manager you work with, you may be micromanaged or expected to micromanage.
5. There are a lot of people involved with software development and they are also very busy. It is hard to get the needed collaboration and/or approvals in a timely manner.
6. There is no formal, structured training in the processes for SDLC and the process is very involved.
7. Technical skills are valued here. If you are not very technical, they will take every opportunity to remind you of that. The higher level leaders are also deeply involved in the technical weeds.
8. Excessive cost-cutting. Office supplies are in short supply. Many people bring their own.

If you are an ambitious person looking to move up the ladder in IT as an employee:
1. Check out the makeup of the CIOs direct reports and see if you fit the profile.
2. Also, IT needs women in leadership positions. It's discouraging when no women report directly to the CIO.

Advice to Management

Don't be in such a hurry to bring in new people. The longer tenured staff have much to offer. If processes and projects are important to Avaya, they need to be staffed appropriately.

Other Employee Reviews for Avaya

  1. "Amazed that a company can get away with so much outsourcing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Highlands Ranch, CO
    Former Employee - Sales Executive in Highlands Ranch, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Avaya full-time (More than 5 years)

    Pros

    Can't think of many other than relationships with co-workers and customers

    Cons

    Taking skilled people's jobs and sending them overseas to less talented people and add a language barrier and it's no wonder Avaya decided to stop buying the J D Powers customer satisfaction awards.


  2. "Was a good company with good benefits, but structure and policies changed so much since Silver Lake took it private."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Applications Specialist in Westminster, CO
    Current Employee - Systems Applications Specialist in Westminster, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avaya full-time (More than 10 years)

    Pros

    Good benefits and pay. Challenging work. Always learning new products and new release features. Decent work environment. Most low level managers had good people skills.

    Cons

    Rudderless upper management. Plans change every month and then revert to what they were under different name.

    Advice to Management

    Company is changing focus from customer driven service company to drop ship software company. Losing focus on the bottom line, the customer.

There are newer employer reviews for Avaya
There are newer employer reviews for Avaya

See Most Recent

Work at Avaya? Share Your Experiences

Avaya
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or