Avaya - Broken - it's like working for the phone company | Glassdoor
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There are newer employer reviews for Avaya

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"Broken - it's like working for the phone company"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Avaya full-time

Pros

Some people are actually trying to turn the company around

Cons

People are mean to each other more often than I have ever seen in my 20+ year career in tech. Culture of legacy Avaya/Nortel is still alive and well -- like a cancer. There are some nice people that I've met but far too many that are petty and enjoy sniping at each other in emails, conference calls, etc. It is just the culture here and I think it mostly comes from the long-time employees here. Most of the company is outsourced and it always feels like they are preparing the company for a takeover (which they probably are).

Advice to Management

sell the company and get rid of the Avaya/Nortel lifers.

Other Employee Reviews for Avaya

  1. "Avaya a company who is great at Telecommunication but should get out of the Networking and Video space"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 5 years)

    Pros

    Great People, Great pay (above industry average) plus commissions, Great benefits

    Cons

    No work-life balance, No training, Communication and knowledge transfer between managers and engineers does not exist, Leadership/management have no plan and are constantly changing direction and focus on a monthly basis now, There are many people in roles with no experience who only create more work for the engineers, Sales people do not know how to sale the Avaya products only setup meeting and cater lunch. Quotas change too often and it is impossible to tell how you are getting paid because they commission is based on team/regional efforts. Teams are Silo'd and there is a major lack of communications. Product Line management team are out of touch with the customer wants and needs. New products are missing many key features when they first come that are expected and take years to get them or not at all. Constant head count reduction to make numbers look good without consideration for how important that person may be to success. Teams create workarounds instead of fixing the problems and often try to avoid engaging the professional services or other teams. Travel is so scrutinized that it affect customer interaction and satisfaction.

    Advice to Management

    Stop looking at the headcount as a way to balance the books. Review the channel and sale division roles and get rid of the people who do not have the skills for their jobs and hire people who do. Sell the Network and Video portfolio's to someone who can do a better job of taking advance of the Avaya/Nortel/Radvision technology to really make the product competitive in the Technology industry


  2. "Client service manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Avaya full-time (More than 3 years)

    Pros

    I can work in flexible environment and working hours.

    Cons

    benefits are not satisfied and i don't see the growth in near future with it.

There are newer employer reviews for Avaya
There are newer employer reviews for Avaya

See Most Recent

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