Employee Review
- Former Employee★★★★★
Great recognition, but poor accounting and stock performance
Nov 8, 2022 - Customer Service ManagerRecommendCEO ApprovalBusiness OutlookPros
I have spent many years honing my call center skills, setting standards for remote call center agents, and initiating work-flow schemes for the effective performance of virtual teams. I have lead projects charged with constructing complex models for high-tech solutions and installation, with a focus on competitive prices. Within these positions, my focus has also always been on Customer Service excellence, Process Refinement and Tool Advancement. During my career, I’ve also worked within a technical contact center, utilizing the advanced customer satisfaction skills acquired from early AT&T training, and honed during my AT&T to Avaya career I will shine as a customer service representative as well
Cons
Sometimes managing restricts your ability to shine. You are measured based on the performance of your team. I was highly regarded in this role, but my passion was aroused most when I worked within project teams and planned for the future. As an individual contributor, I often lead the wave for modification of process, workflow and recognition. I missed these opportunities and felt under-utilized in this area.
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Other Employee Reviews
- Former Employee★★★★★
Pros
Great People, very helpful and teamwork
Cons
Long hours and weekends, heavyload
- Former Employee, more than 8 years★★★★★
Sinking Ship & Terrible Leadership
May 3, 2023 - Product Manager in Thornton, CORecommendCEO ApprovalBusiness OutlookPros
Super flexible hours, basically unlimited PTO, and few micro-managers
Cons
Antiquated culture - might as well be the 80s in there. Very old workforce with no younger people or cross-training or innovation. CEOs and upper management have no clue how to keep up with competitors or manage company finances/debt. They've gone into bankruptcy twice while upper execs walk away with golden parachutes. Multiple promotions with the promise of a raise, but no actual raise after 3 years of verbal promises. Bosses and leadership are very out of touch with reality. They expect employees to pull off insane projects with zero resources and absolutely no regard for the work that actually has to be done, so expecting perfect execution inside of a month for a 6-month project that requires 2-3x the planned budget. Was laid off the day after labor day with 1 month's pay as payment for 8 years of service. They don't care at all about employees or their development or happiness.
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