BJ's Restaurants - Server, Food Runner, Takeout | Glassdoor
There are newer employer reviews for BJ's Restaurants
There are newer employer reviews for BJ's Restaurants

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Helpful (1)

"Server, Food Runner, Takeout"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Server in Roseville, CA
Current Employee - Server in Roseville, CA
Recommends
Neutral Outlook
No opinion of CEO

I have been working at BJ's Restaurants part-time (More than a year)

Pros

good money for the hours. set your own outline for scheduling. It was my first server job and i moved up the positions to server relatively quickly. Good job for a college student, but definitely not a career.

Cons

not a great training program, lazy coworkers, lazy managers, management worried about sales numbers, not customer experience. Long hours sometimes if you have certain shifts. Took away auto-gratuity on large parties, screws over servers on tips.

Advice to Management

Put back on auto-gratuity for large parties. better your trainer program. Hire less lazy managers and coworkers. Managers work way too long every shift, relates to their poor performance.

Other Employee Reviews for BJ's Restaurants

  1. "Great Management Team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver in Irvine, CA
    Current Employee - Driver in Irvine, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at BJ's Restaurants part-time (Less than a year)

    Pros

    Excellent views on how to treat both customers and employees. Management does everything they can to make everyone happy.

    Atmosphere is great, the people BJ's hires are happy to work there and hardly ever complain about having to be at work.

    Cons

    Sometimes management will go a little overboard on making everyone happy. Giving customer's free food when they really didn't need to, or not doing anything about employees that consistently call out an hour before their shift starts.

    Because of the way the computer systems work, you need a manager to do anything outside of a regular order. Sometimes management can get drowned in employees asking for assistance to get something done.

    Advice to Management

    Keep what you're doing, but grow a little more back-bone. Learn that sometimes it is appropriate to say no to both employees and customers.


  2. Helpful (2)

    "Never any room to move up, managers take advantage"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Santa Rosa, CA
    Former Employee - Server in Santa Rosa, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BJ's Restaurants full-time (More than a year)

    Pros

    -Flexible schedule, when working with a (literally) almost hundred other servers, easy to get a shift covered
    -Got a lot of friends from co-workers
    -best general manager ever, he chose the second best manager I've ever had (reason for two stars not one)

    Cons

    -Uncaring co-workers
    -too many complaints all the time
    -terrible customer service reviews ALL THE TIME
    -kitchen never seems to have it together when needed
    -too many managers, promotes too much micromanaging
    -no room to improve yourself or voice your own ideas
    -company will make anyone who is able to suck up enough a manager, instead of hard working individuals who get passed up
    -lower managers (newer ones especially) think they are above the rules and are EXTREMELY hypocritical

    Advice to Management

    you need to start hiring people who actually care about giving people hospitable service, not just ones that care about their bottom line. Also, after a manager is placed in a position, it would be nice to have the servers, bussers, take out, and bartenders rate them before they stick around for good. sometimes, you get extreme lemons and it makes people, like me, walk out in the middle of the shift because they are being disrespectful to me in front of my teammates.

There are newer employer reviews for BJ's Restaurants
There are newer employer reviews for BJ's Restaurants

See Most Recent

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