BMO Financial Group - Bank of Montreal | Glassdoor
There are newer employer reviews for BMO Financial Group
There are newer employer reviews for BMO Financial Group

See Most Recent

"Bank of Montreal"

StarStarStarStarStar
Current Employee - Customer Services Representative in Markham, ON (Canada)
Current Employee - Customer Services Representative in Markham, ON (Canada)
Recommends
Positive Outlook
No opinion of CEO

I have been working at BMO Financial Group part-time (More than a year)

Pros

Working in a branch has good atmosphere with customers constantly coming in and out. Great opportunities for improvement.

Cons

Sometimes the workload is too much when they want you to exceed expectation in sales and at the same time you to provide excellent customer service.

Advice to Management

change the grading system for branches for example. NPS.

Other Employee Reviews for BMO Financial Group

  1. "It was an overall positive experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at BMO Financial Group full-time (More than 10 years)

    Pros

    Hours
    Some great people
    Opportunities to learn

    Cons

    Staff Turn over rate is too high for true customer loyalty


  2. Helpful (1)

    "Overworked and Underpaid - Wage not commensurate with responsibilities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at BMO Financial Group part-time (More than a year)

    Pros

    Great intro to the company and interactive teller training... all downhill from there

    Cons

    Understaffed
    Have to work unpaid overtime often
    Penny-pinching organization
    Miserable Branch Mgr and Asst Branch Mgr and FSMs - just like tellers they too are overworked and realize it's a dead-end job

    Advice to Management

    If you invest in people in retail banking you will actually realize your goals to be the top bank in Canada. However cutting tellers (who make as low as 25k a year full time) and the dismal pay only means you have constant turnover - which in turn frustrates your precious customers. After 3 months with BMO I was the most tenured teller!

    I now sell cars and it's night and day.. Really there are a million jobs that pay 2x more and don't have half the stress.

There are newer employer reviews for BMO Financial Group
There are newer employer reviews for BMO Financial Group

See Most Recent

Work at BMO Financial Group? Share Your Experiences

BMO Financial Group
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or