Pros

Work from home.Starting pay is great. Interaction with the clients.

Cons

The starting pay is great, but you should not be stuck in that pay range for more than a year. They hire through temp agencies and hire you permanent from there, but your pay never changes in the process. It would be nice to actually earn a living wage, especially when living in a state with a high cost of living.They pick apart calls for some people —but then you have an employee who out right told a caller where to get off, and he is still there taking calls.