BT - BT Global Services | Glassdoor
There are newer employer reviews for BT
There are newer employer reviews for BT

See Most Recent

"BT Global Services"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Consultant in Irving, TX
Current Employee - Consultant in Irving, TX
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at BT full-time (More than a year)

Pros

The company is struggling in the US market. Their focus is network and manged services. Generous vacation policy, In line with Europe in terms of vacation allowance. fixed line services in the UK performance consistency give BT a lot of financial flexibility to enter and grow market precense. Big focus in APAC region.

Cons

significant cost cutting. poor emphasis on customer services. low employee moral. US and Canada is stuggling. losing lots of talent.

Advice to Management

listen to employees. Decisions are coming from over seas wth no regard to customer impact.

Other Employee Reviews for BT

  1. "Great Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Neutral Outlook

    I worked at BT full-time

    Pros

    The Benefits are very good. it takes 10 years but you can work way up to 5 weeks vacation and 5 personal days.There are also a good number of company holidays. They also have a good array of medical, dental, etc.

    Cons

    It's a telco, this should make them technically astute. No, it's a telco. There is also not great teamwork across groups, even when there is an obvious customer service issue. If you get in the right group this not a big issue. I suppose this like most companies your group has alot to do with your satisfaction at work. In the US the groups are spread out and may never meet many of the people you work with. Expenses are kept under an excessively tight reign and foremost among these is travel expenses. I only saw one of my bosses who worked in another state three time over 2 1/2 years and that was only because he came in to lay people off. Buying basics such as office supplies could also mean jumping through hoops.


  2. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Mountain View, CA
    Former Employee - Manager in Mountain View, CA
    Recommends
    Neutral Outlook

    I worked at BT full-time (More than a year)

    Pros

    Great place and great leadership. Very understanding bosses and laid back style.

    Cons

    Need to involve senior engineers in the vision and roadmap planning a bit more.

    Advice to Management

    Take more care into developing the budding leaders in the company instead of just bringing in people with big titles from the mothership.


There are newer employer reviews for BT
There are newer employer reviews for BT

See Most Recent

Work at BT? Share Your Experiences

BT
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or