Bacara Resort & Spa - Quality of Service is No. 1 Here | Glassdoor
There are newer employer reviews for Bacara Resort & Spa
There are newer employer reviews for Bacara Resort & Spa

See Most Recent

"Quality of Service is No. 1 Here"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Recommends
Neutral Outlook

Pros

Company culture was extremely pervasive from top to bottom. All staff were indoctrinated on how to provide the same high quality level of service.

Cons

Because quality of service was consistent on all levels, management tended to have a downsized role.

Advice to Management

Expect much from your employees, and respond more in defense of their service when dealing with customers

Other Employee Reviews for Bacara Resort & Spa

  1. Helpful (1)

    "Hopefully, the new management is better."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Office
    Former Employee - Executive Office
    Doesn't Recommend
    Positive Outlook

    I worked at Bacara Resort & Spa full-time (More than 3 years)

    Pros

    They paid well for Santa Barbara. Collegues were nice people. It's a pretty place to go to work.

    Cons

    A ruthless, New York real-estate mentality. Ownership enjoyed being cruel and making employees uncomfortable.


  2. Helpful (1)

    "Enjoyable, yet stressful place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Overall, Bacara was a nice place to work...the staff is for the most part, well polished and professional. Resort is gorgeous..

    Cons

    It can get very stressful on staff at some points due to guest/senior management requests and sometimes short/poor staffing. Run by a committee, which brings up the old saying: "too many cooks in the kitchen"

    Advice to Management

    Bacara should really go back to the days when there was a Resort Manager instead of a Board of Managers who take turns "being" the Resort Manager.


There are newer employer reviews for Bacara Resort & Spa
There are newer employer reviews for Bacara Resort & Spa

See Most Recent

Work at Bacara Resort & Spa? Share Your Experiences

Bacara Resort & Spa
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or