Baker Hughes - IT is so tightly centralized that it is counterproductive. | Glassdoor
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There are newer employer reviews for Baker Hughes

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"IT is so tightly centralized that it is counterproductive."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - MWD Operator
Current Employee - MWD Operator
No opinion of CEO

Pros

Its in the energy sector. The pay & benefits are decent.

Cons

In general, uncertainly of continued employment due to energy price fluctuations. Specifically, the only input the supervisor / coordinator gets is from the Lead Tech onsite. Therefore, if you work for a good guy its great, but if you work for a back-stabber you will be the scapegoat for every problem that pops up.

Plenty of press releases at the corporate level but only a trickle of feedback from supervisory management. The field people need a few administrator privileges to fix minor problems without being completely dependent on the IT department. I've utilized the local computer shop to fix hardware problems rather than send it an IT department that requires weeks to fix and return a computer.

It is unclear if senior management understands how lack of voice and data connectivity hampers ability to solve problems in the field.

Advice to Management

Revamp the IT department and make it more user-friendly. SOLV hold times are horrible & some support technicians don't seem to understand software problems. The field people need a few administrator privileges to fix minor problems without being completely dependent on the IT department. I've utilized the local computer shop to fix hardware problems rather than send it an IT department that requires weeks to fix and return a computer.

It is unclear if senior management understands how lack of voice and data connectivity hampers ability to solve problems in the field.

Other Employee Reviews for Baker Hughes

  1. Helpful (1)

    "What happened to the Baker Hughes I once knew?"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Inventory Control Specialist
    Current Employee - Senior Inventory Control Specialist
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good benefits, retirement package. Good people.

    Cons

    Management is changing. It used to be a family environment with a lot of close friendships and tight teamwork. Now it's turning into a numbers environment and the management doesn't care much about their subordinates. They seem to be mostly concerned with making their big bonuses.

    Advice to Management

    Don't bite the hand that feeds you. There are a lot of new faces in management and you've got a lot to learn about this industry. You're ultimately going to hurt yourselves by driving way all the old-timers that have so much to teach you. This is a complicated industry and not something you can walk in the door knowing how to do based on "your past life" and the way things were done at the Japanese company you used to work for.


  2. "Great Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Engineer in Bogotá, Bogota (Colombia)
    Former Employee - Field Engineer in Bogotá, Bogota (Colombia)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Baker Hughes full-time (More than 5 years)

    Pros

    Great management, exposure to high technology and a clear career development path.

    Cons

    work life balance is normally an issue in all the oilfield service companies.

    Advice to Management

    Promote cross training in other services.

There are newer employer reviews for Baker Hughes
There are newer employer reviews for Baker Hughes

See Most Recent

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