Pays the Bills..Almost - Customer Service Representative Bakkt Employee Review

3.0
Apr 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Only 2 days in office, great healthcare benefits, incentive programs for attendance and QA performance

Cons

Low wages (I work a part-time job to cover the rest of my bills); career progression to Tier 2 would be more attractive if the positions were paid more; clients don’t update their operating systems so the customers we speak with are sometimes confused/frustrated

Explore other reviews about Bakkt

5.0
Aug 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Great company to work for starting as a call center rep

Cons

Some rules I dont agree with but some people might

1
4.0
Feb 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Dynamic and evolving environment for those interested in fintech and digital asset innovation. I had the opportunity to collaborate across multiple teams and assigned various initiatives which made my role interesting.

Cons

Things changed dramatically across my short tenure. Lots of different leaders who came and went.

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