Bank of America Merchant Services - Deplorable working conditions | Glassdoor
  1. Helpful (5)

    "Deplorable working conditions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Consultant in Glen Allen, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America Merchant Services full-time for more than 5 years

    Pros

    What began as a promising career path quickly turned into an abusive, toxic nightmarish routine of gaslighting from leadership. The very few good people I had the pleasure of meeting here have since left for self preservation, or are painfully stuck and trying to find new employment. The only pro is that you’re guaranteed a base salary of 32-34K and subpar benefits.

    Cons

    Think of Wolf on Wall Street minus the strippers and that pretty much accurately portrays this environment. Toxic, misogynistic, repulsive behavior from leadership. Regardless of numerous reports to HR, harassing behavior continues and the victims are often chased out. If you’re a good person, have a family, or generally enjoy life this is NOT the corporation for you. If you have any bit of self respect, you don’t... want to come here. The 5 star reviews left in 2019 are a prime example of the gaslighting as that’s an internal initiative to boost their rating and entice prospective candidates to post - DONT FALL FOR IT! Top performers have quit because of failure to pay commission, employees will lie cheat & steal accounts from each other at the expense of the client and this behavior is condoned and encouraged by leadership. The site executive leads the boys club, condoning reprehensible behavior from his peers at the expense of the sales agents. This company has all the potential to do great things but can’t seem to pry its head from its arse to do the obvious. There are no values, customers suffer and they throw money at useless initiatives but find ways to NOT pay commission to employees.

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    Advice to Management

    The only way that I could ever see this company righting the many years of wrongs would be through a direct overhaul of leadership. Start from the top and clean every executive out. They’re all liars and cheats, from the CEO down to the site leaders. Agent managers try their best for associates but are hit with roadblocks from the site executive and above. This place is a trainwreck. But don’t take my word for it,... look at the attrition. They’re bleeding out so many good sales reps they have to post fake reviews to try to recruit new victims.

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    Bank of America Merchant Services2019-02-27
  1. "Great job"

    StarStarStarStarStar
    Former Employee - Prefer Not to Say 
    Approves of CEO

    I worked at Bank of America Merchant Services full-time

    Pros

    great people with a desire to do well.

    Cons

    Wasn't in sales, but that seemed like a rough place to be.

    Bank of America Merchant Services2019-07-10
  2. "A great place to work in payments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vice President Digital Strategy in Charlotte, NC

    I have been working at Bank of America Merchant Services full-time for more than a year

    Pros

    Benefits, work environment, diversity, professionalism, leadership

    Cons

    Building consensus for innovation can be slow across parts of the organization

    Bank of America Merchant Services2019-10-01

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