Bank of America - Exciting but Hectic | Glassdoor
  1. "Exciting but Hectic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Manager Applications Development in Charlotte, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time for more than 6 years

    Pros

    Great salary, bonus, perks. Lots of opportunity for advancement or shifting careers (i.e. marketing to product development or software engineer to architect or network engineering). Opportunity for expanding skillset and education (e.g. six sigma program, executive leadership program).

    Cons

    Too many acquisitions has caused the company to constantly be in flux. You will see a new department head change almost every year or two. Very rapid work environment, if you're not careful you will find yourself working nights and weekends. Six Sigma environment (extremely matrixed) that's a pro and a con.

    Bank of America2016-08-28
  1. "Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time

    Pros

    Management was flexible with scheduling

    Cons

    shortage on teller line causing clients to get angry at bankers

    Bank of America2018-09-27
  2. Helpful (10)

    "Client service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Service Representative in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time for more than a year

    Pros

    Bank of America is an amazing company that offers amazing benefits, tuition reimbursement, employee discounts, and much more! In addition, Bank of America, is one of the highest paying banks. Bank of America really cares about its employees. The morale was great and I loved my team!

    Cons

    I wasn’t a fan of customer service. This was my first customer service job, so I really struggled with this position. I had a 10 hour shift and I took back to back calls for the whole shift(I’m not exaggerating. Management monitored our phone time and would IM us if our phone line was unavailable.) We got two 15 minute breaks and an hour lunch break. It was a very stressful work environment; I took a lot of escalated...

    Show More

    Advice to Management

    My managers were great! The only thing I would suggest is that Bank of America, needs to find new ways to lower the high call volume in the call centers. Customer service is a stressful job on its own, but when require your employees to take back to back phone calls for 8-10 hours, it can cause employees to feel stressed, burned out, and overwhelmed. Many of my coworkers had panic attacks and mental breakdowns because...

    Show More
    Bank of America2019-04-19

Discover more reviews about Bank of America.