Bank of America - Repititive | Glassdoor
  1. Helpful (1)

    "Good Company"

    StarStarStarStarStar
      Current Employee - Customer Service Representative 

      I have been working at Bank of America part-time

      Pros

      Really good company to work for.

      Cons

      Working Saturdays was not the funnest but they are short days

      Bank of America2019-03-26
    1. Helpful (1)

      "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Portfolio Manager II in Dallas, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Bank of America full-time for more than 9 years

      Pros

      Benefits, work life balance, opportunity to grow

      Cons

      Direct management can some times be challenging, but that’s not reflective of the company as a whole.

      Bank of America2019-05-20
    2. Helpful (10)

      "Client service Representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Client Service Representative in Dallas, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Bank of America full-time for more than a year

      Pros

      Bank of America is an amazing company that offers amazing benefits, tuition reimbursement, employee discounts, and much more! In addition, Bank of America, is one of the highest paying banks. Bank of America really cares about its employees. The morale was great and I loved my team!

      Cons

      I wasn’t a fan of customer service. This was my first customer service job, so I really struggled with this position. I had a 10 hour shift and I took back to back calls for the whole shift(I’m not exaggerating. Management monitored our phone time and would IM us if our phone line was unavailable.) We got two 15 minute breaks and an hour lunch break. It was a very stressful work environment; I took a lot of escalated...

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      Advice to Management

      My managers were great! The only thing I would suggest is that Bank of America, needs to find new ways to lower the high call volume in the call centers. Customer service is a stressful job on its own, but when require your employees to take back to back phone calls for 8-10 hours, it can cause employees to feel stressed, burned out, and overwhelmed. Many of my coworkers had panic attacks and mental breakdowns because...

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      Bank of America2019-04-19

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