Bank of America - Great company, terrible job | Glassdoor
There are newer employer reviews for Bank of America
There are newer employer reviews for Bank of America

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"Great company, terrible job"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Utica, NY
Former Employee - Customer Service Representative in Utica, NY
Recommends
Neutral Outlook
No opinion of CEO

I worked at Bank of America full-time (More than 3 years)

Pros

Potential to make a lot of money if you perform well.
A great deal of support from managers and even executives.
Good benefits.
Worked around my college schedule and offered reimbursement for any degree sought.

Cons

People are mean. Customer service is a terrible field and you get abused everyday.
A lot of pressure to get customers off the phone quickly.

Advice to Management

Allow for more internal growth based on merit. Keep rewarding success, its a great incentive for a difficult business to work in.

Other Employee Reviews for Bank of America

  1. Helpful (1)

    "Bank of America - Voice of a Top Performing Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banking Center Manager in Washington, DC
    Former Employee - Banking Center Manager in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    Good Salary and Good Benefits (though the company match has gone down as it relates to healthcare coverage for the year 2013).

    Cons

    1. Upper management is out of touch with Associates in "front line" roles (specifically, the banking center channel). Due to falling revenue the Bank has had to layoff what they consider non-essential roles, while they seem to be smothering branch leaders and their staff, as well as market leaders ("market" aka district). The company is very routine/process focused, which is not a bad thing, however, it is oftentimes impossible to complete all of the tasks required and get the type of results that keep your job 'secure'. Lastly, and perhaps MOST importantly, I would like to point out: there is a Distinct disconnect and Lack of Opportunity for those who are Top performers in the Consumer and Small Business banking segment of this company. Those thatwork in Charlotte --the headquarters for BOA-- and who are not in the banking center channel, seem to have Many more opportunities than those that get literally "stuck" in theconsumer banking world. You would think that the company would not only take the step of identifying top talent, but after doing so, would take necessary steps to leverage these talented individuals. The Consumer banking channel represents 70% + of the company's profits, yet there doesnt seem to be enough leveraging of individuals from this part of the business when it is time to employ process improvements/update/change/review tools and routines. There are several Departments (and Project teams) that focus on this leg of the business, though these departments Rarely include employees who have come up through the ranks of the consumer 'world' (even though many of them have received advanced degrees and are performing at the highest levels). I say all this to say that you must be careful what part of this Bank you get hired into, because you could be there (not learning or developing) for a very longtime regardless of well you do; it's almost like they want to selfishly keep you held hostage 'because' of how good you are (can't afford to lose you). Recently, there have been Many employees leaving BOA because of some of the above (not scientific, but I know several of them (and they, as was I, were Top Performers).
    2. Training and Scheduling: the on the job training is not working. Associates are never fully prepared because there is little to No real quality time for training, especially since operations and the face to face time with customers is necessary to grow the business. You cannot get a gallon of juice from a piece of dried up fruit. Those who are not actively working in branches continue to ask for more: more processes to be completed, more operations to be done, more training, and of course more sales (understood because this is a for-profit corporation). Quite frankly, I and my team were doing well, but I found working for this company to be simply too much of a strain on my personal life and overall health and well-being.
    3. Recognition varies depending on the Leadership team. Salary was Great but Money just simply was not enough to make me stay. I got the same pay, with Better training, more support, and a better quality of life at another Financial Institution.
    4. Branch Managers: you Own it All so be ready for the task at hand; if you are not truly a General Manager, it will be difficult for you to succeed at BOA.

    Advice to Management

    1. Don't take top performers for granted. Lastly, take time to recognize your best performers.Take the time to grow their talents, by letting them move into areas of the business where they could be extremely useful; instead of making them feel like they should be grateful just to have a job. These individuals are sought after by other companies.
    2. Training: you say it is important, but the actions speak louder than words (you must provide adequate training and training time)
    3. You are putting way too much on Branch associates. Those that can do the job will tire out and move on to other companies--they will not want to do this job. Then, at some point the comapny will be left left with more middle-of-the-road and non-performers.


  2. Helpful (2)

    "Wonderful people to work with and an overall good company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Concord, CA
    Current Employee - Senior Customer Service Representative in Concord, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    good pay, fun co-workers, great company spirit with quarterly "town hall meetings", if company meets annual goals bonuses are given, many charity programs and fundraisers are held through the company, many volunteer opportunities.

    Cons

    The biggest con of working for bank of america is the minimal raises that are given. Raises are only given once a year (unless promotes) and rage from 1%-5% and each manager is given an amount that they can give to their team so if you are not performing at the top then your raise is usually only a few cents.

There are newer employer reviews for Bank of America
There are newer employer reviews for Bank of America

See Most Recent

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