Bank of America - Mortgage Loan Officer job with Bank of America | Glassdoor
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There are newer employer reviews for Bank of America

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"Mortgage Loan Officer job with Bank of America"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Mortgage Loan Officer in Plano, TX
Current Employee - Mortgage Loan Officer in Plano, TX
Recommends
Negative Outlook
Approves of CEO

I have been working at Bank of America full-time (More than 5 years)

Pros

I get a continuous source of customers calling in to do their mortgage loan. The payout per loan is more than fair.

Cons

Customer service/fulfillment, the loan processing and underwriting, is understaffed. Processing quality and turn times are a problem

Advice to Management

Continue with intensive training for the loan processors and consider giving them an incentive to complete their work on a timely and quality basis.

Other Employee Reviews for Bank of America

  1. "Good Employer with great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 8 years)

    Pros

    Information sharing is extensive
    Great corporate culture

    Cons

    Pay gaps, career pathing could be better


  2. "Great company, terrible job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Utica, NY
    Former Employee - Customer Service Representative in Utica, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 3 years)

    Pros

    Potential to make a lot of money if you perform well.
    A great deal of support from managers and even executives.
    Good benefits.
    Worked around my college schedule and offered reimbursement for any degree sought.

    Cons

    People are mean. Customer service is a terrible field and you get abused everyday.
    A lot of pressure to get customers off the phone quickly.

    Advice to Management

    Allow for more internal growth based on merit. Keep rewarding success, its a great incentive for a difficult business to work in.

There are newer employer reviews for Bank of America
There are newer employer reviews for Bank of America

See Most Recent

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