Bank of America - A stagnant work environment led by lazy clueless management. | Glassdoor
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"A stagnant work environment led by lazy clueless management."

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Teller in Chicago, IL
Former Employee - Teller in Chicago, IL
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Bank of America full-time (More than 3 years)

Pros

Many of the lower level branch associates and peers working with me at BOA during my 3 years of employment were very nice and hard-working people. In the ever dwindling staff size per branch, these associates will cover your back and push together until the job gets done.

Cons

The majority of the branch managers are clueless but are very good at dodging responsibilities. They will insincerely compliment hard-working employees from time to time and encourage these individuals to take in more responsibilities with a hint of promotion in the future. This always results in management deciding to downsize branch staff size when the opportunity arises in the near future. Favoritism will be apparent when the hard-working individual is left working like a dog while the manager's favorites are doing less and gets promoted with raises fairly quick. When the entire branch are falling behind on sales goals, the management will point the finger at the lower ranked associates (normally tellers). Workplace morale is ridiculously low and have resulted in an extremely toxic environment market wide in Chicago. Technology and workplace processes are extremely outdated and inefficient compared to systems used by Chase and tends to cause problems for employees.

Advice to Management

Many of the branch level management to high level metro market leaders are clueless and tend to focus on ill-constructed market strategies. Save the company money by cutting the excessive levels of management. These dead weight add no value to the company and is the cause of the toxic work environment. Replacing a generously paid market leader with 3 cheaper branch level employees will do wonders for customer satisfaction.

Other Employee Reviews for Bank of America

  1. "Sales and Service Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Service Specialist in Kingston, NY
    Current Employee - Sales and Service Specialist in Kingston, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    Gain vital experience in sales. Good training that is actually taken seriously. Upper management seems to have a plan for each associates career based on their skills and career goals. The company is working very hard to improve reputation damage received during financial crisis and former leadership.

    Cons

    Ability to solve problems for some products from the banking center can be limited. Bad press constantly plagues us. Moving across channels can be difficult...ie: from retail baking to wealth management.

    Advice to Management

    Continue working to improve reputation, continue managing the margins.


  2. "Loan Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Officer in Fort Lauderdale, FL
    Former Employee - Loan Officer in Fort Lauderdale, FL
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    Great commissoins and inside sales.

    Cons

    Company is laying off employees nationwide.


There are newer employer reviews for Bank of America
There are newer employer reviews for Bank of America

See Most Recent

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