Bank of America - Lending Officer | Glassdoor
  1. "Lending Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Lending Officer in Jacksonville, FL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Bank of America full-time for more than 3 years

    Pros

    Pay is decent, great benefits, and alot of work perks

    Cons

    Micromanaged and what ever you've done you could've done better

    Bank of America2018-08-28
  1. Helpful (11)

    "Client service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Service Representative in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time for less than a year

    Pros

    Bank of America is an amazing company that offers amazing benefits, tuition reimbursement, employee discounts, and much more! In addition, Bank of America, is one of the highest paying banks. Bank of America really cares about its employees. The morale was great and I loved my team!

    Cons

    I wasn’t a fan of customer service. This was my first customer service job, so I really struggled with this position. I had a 10 hour shift and I took back to back calls for the whole shift(I’m not exaggerating. Management monitored our phone time and would IM us if our phone line was unavailable.) We got two 15 minute breaks and an hour lunch break. It was a very stressful work environment; I took a lot of escalated...

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    Advice to Management

    My managers were great! The only thing I would suggest is that Bank of America, needs to find new ways to lower the high call volume in the call centers. Customer service is a stressful job on its own, but when require your employees to take back to back phone calls for 8-10 hours, it can cause employees to feel stressed, burned out, and overwhelmed. Many of my coworkers had panic attacks and mental breakdowns because...

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    Bank of America2019-04-19
  2. Helpful (2)

    "I like the values of Bank of America. I don't like the position of Relationship Manager."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Relationship Manager 
    Neutral Outlook
    Approves of CEO

    I have been working at Bank of America full-time

    Pros

    Good benefits. Meet great people (customers and co-workers). Learn about finance and banking, which is useful for personal life. Gratification of helping others make meaningful changes to their lives. Hourly+Commission. Commission bonus can be good, if you are in an affluent market, and know how to be a good salesman, or know how to work the commission system (triggering)

    Cons

    Management may set unrealistic goals and reporting processes that bog down the core of your job description. Sales Orientated. Bank of America tries hard to avoid the word "sales," but it is essentially a sales job. If you are not a salesman, do not apply. Lack of career opportunities for most associates unless you are a top salesman, which is becoming increasingly harder to be because of slower traffic and management....

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    Advice to Management

    Get rid of half of the paperwork and spend more time observing people on the floor to have a better sense of the changing realities of the financial center.

    Bank of America2019-06-12

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