Bank of America - Call Center | Glassdoor
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There are newer employer reviews for Bank of America

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"Call Center"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service & Sales Representative in Concord, CA
Former Employee - Customer Service & Sales Representative in Concord, CA
Recommends
Neutral Outlook
Approves of CEO

I worked at Bank of America full-time (More than a year)

Pros

You get to sit down; out of the elements, no manual labor involved. Benefits were very good and workload and demands from management are actually fair. if your customer surveys are good and you don't have a lot of time logged off the phone you can make a bonus of $700 a month. I actually did it a couple times.

Cons

chances for growth are virtually non-existent. you have to really kiss-up to your manager for them to really look out for you and to find a position that will advance you; otherwise they won't help you much. If you happen to get in good with that manager then they will let you off the phone, a LOT, while everyone else sees it and has to pick up the slack and just take it.

Other Employee Reviews for Bank of America

  1. "Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Jacksonville, FL
    Current Employee - Personal Banker in Jacksonville, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Benefits, vacation time, co workers, locatin

    Cons

    Advancement, salary, to big of company

    Advice to Management

    Make it easier to get past recruiters for advancement


  2. "Felt like I worked offshore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Bank of America as a contractor

    Pros

    Smart coworkers and nice location

    Cons

    Too much specialization. Let people contribute more.

    Advice to Management

    Hire Employees. Your losing too much knowledge with contractor turnover

There are newer employer reviews for Bank of America
There are newer employer reviews for Bank of America

See Most Recent

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