Bank of America - Home Loans Division: Just too much | Glassdoor
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There are newer employer reviews for Bank of America

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Helpful (1)

"Home Loans Division: Just too much"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Mortgage Fulfillment in Dallas, TX
Current Employee - Mortgage Fulfillment in Dallas, TX
Doesn't Recommend
Positive Outlook
Disapproves of CEO

I have been working at Bank of America full-time (More than 5 years)

Pros

Great benefits package including bank holidays off

Cons

Too many hours
Too much stress
Unrealistic expectations

Advice to Management

Stop varying goals each month and raising them continually. Pick a goal that is reasonable that most employees can achieve and reward those that exceed them.

Other Employee Reviews for Bank of America

  1. "Branch Manager Retail banking center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Spokane, WA
    Current Employee - Branch Manager in Spokane, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    salary, benefits, vacation, coworkers, size of company

    Cons

    work life balance, micromanagment, constant changing of direction, project new BAC (layoffs/ cutbacks etc.

    Advice to Management

    Execute on strategy and align coaching with company goals and objectives


  2. "Heavily sales and customer service oriented but not enough care for employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Specialist in Boston, MA
    Former Employee - Sales and Service Specialist in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than a year)

    Pros

    Great insurance benefit package through Aetna, 401k, 3 weeks vacation for full-time employees with option to purchase time off. The company also offers great benefits such as tuition reimbursement and $3000(I think?) reimbursement for the purchase of a hybrid car. There are also a number of associate inclusion groups, giving employees many chances to network and be involved. The company also encourages volunteer work and will pay for 2 hours.

    Cons

    This company gets a bad reputation in the media so it's difficult to combat some of the misleading information that customers are hearing. The company itself is also too big so it's difficult to adequately handle customer issues. This results in a negative customer experience and a negative employee experience, as each banking center is expected to achieve a high professional treatment score based on customer surveys. Also, the sales and referral goals for tellers and personal bankers are too high and unrealistic and the managers micromanage their staff to achieve these numbers, creating a very stressful environment to work in. Another negative part is that tellers are expected to achieve these high numbers but are the only staff in the banking center not compensated by an incentive plan. This year, it has also become the "norm" for managers to schedule their staff to work six days a week.

    Advice to Management

    Reassess sales goals and how realistic they will be to achieve. In your latest change to the incentive plan, you are calling for tellers to achieve six referrals for every hundred customers. If that teller has two hundred customers that day, it is obviously busy in the center, so how are they expected to serve every customer in a timely fashion if they are being micromanaged to sell? Also, make sure markets are following through on associate recognition weeks, as the last several have been neglected.


There are newer employer reviews for Bank of America
There are newer employer reviews for Bank of America

See Most Recent

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