Bank of America - Terrible Micro Level Management | Glassdoor
  1. Helpful (2)

    "Terrible Micro Level Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Vancouver, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Bank of America part-time for more than 4 years

    Pros

    The benefits are phenomenal. Excellent medical benefits (also allowed me to have my mom on the insurance), dental, vision, 401k with matching contributions, child care reimbursement, automatic enrollment in preferred rewards, paid holidays, 2 weeks paid vacation, and 2 weeks of paid sick leave.

    Cons

    - Poor staffing behind teller row (do not be surprised if you left alone to take care of clients inside the center and in the drive up). - TERRIBLE incentive bonuses - Borderline unethical business practices - staffing hours are cut to encourage digital banking. When people complain about the staff, the bank blames the client for "choosing" to come to the center and they deserve to lose 30 minutes of their day because...

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    Advice to Management

    LISTEN to your clients and your staff. STOP depending so heavily on algorithms do decide EVERYTHING. Let managers make the best decisions for their financial centers. Your formula won't tell you ACTUAL numbers, merely averages. Managers should choose where to allocate their employee hours, they should be able to decide how much money a financial center needs, and they should be able to do a lot more within the financial...

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    Bank of America2018-12-22
  1. "If you want to start a career in banking, this position would be ideal because it allows you to learn everything."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Relationship Banker 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bank of America full-time for more than a year

    Pros

    Benefits Work - Life Balance Opportunity to grow

    Cons

    the operating system of the computers is outdated.

    Bank of America2019-02-01
  2. "Sales specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advanced Client Solutions in Brea, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Bank of America full-time for more than 2 years

    Pros

    Everyone is very friendly the bank is very stable and there are plenty of opportunities to transfer to other departments

    Cons

    Micro managed and there is goals so if you don’t meet you get fired. But honestly if you can’t meet these goals you are not me for sales

    Bank of America2019-05-26

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