Bank of America - Fantastic company to work for, with invested leaders, good benefits, and work flexibility. | Glassdoor
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"Fantastic company to work for, with invested leaders, good benefits, and work flexibility."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Retail Banking
Former Employee - Retail Banking
Recommends
Neutral Outlook
Approves of CEO

I worked at Bank of America full-time (More than 10 years)

Pros

Talented leaders, strong partnerships, collaborative work environment.

Cons

Frequent reorganizations, continuing job cuts.

Advice to Management

Continue the investment in loyal associates, frequent reorganizations lead to disengaged associates, poor work product due to continually changing leaders and priorities.

Other Employee Reviews for Bank of America

  1. "Up until the past twelve months my time with BOA was very good."

    StarStarStarStarStar
    Former Employee - Senior Collecter in Phoenix, AZ
    Former Employee - Senior Collecter in Phoenix, AZ

    I worked at Bank of America full-time (More than 5 years)

    Pros

    During the economic downturn BOA was big enough and strong enough to be an asset to their customers.

    Cons

    Something changed in the past year where instead of carrying out the changes from the card act we started to violate those changes.

    Advice to Management

    To help the customers and to avoid federal fines I believe it wise to comply with the card act instead systematically violating the card act.


  2. Helpful (2)

    "Nice benefits and decent pay paired with nitpicking, favoritism, and unrealistic sales goals."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Los Angeles, CA
    Current Employee - Teller in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Bank of America full-time (More than a year)

    Pros

    - Great benefits (part-timers are eligible for medical, dental, etc.)
    - Decent Pay
    - Tuition reimbursement

    Cons

    Please consider these before applying for a position:
    - In my particular branch there is a lot of favoritism and shirking by management
    - Many other reviews mention a "customer first" approach with that translating into "sales first"; they're absolutely right. Forget about the customer, its all about soliciting, selling, and borderline harassing the poor customers to open this account, or that account, or this credit card - all the while they're just trying to make a deposit/withdrawal.
    - Aggressive and unrealistic sales goals. As mentioned before, as a teller you're required to "sell" to the customer. If your goals are not met or you refuse to mention a product, you'll be written up.
    - BofA is the epitome of a ground-level-corporate disconnect
    - Many useless and pointless tasks such as repetitive training, "coaching" (i.e. disciplining colleagues for minutia)
    - Waste of man-power hours (i.e. the "Lobby Leader")
    - Flat out lying to customers about wait times, especially when the customer wants to open an account. For example, it takes about 30 - 45 mins to open an account, but the employees will say the process takes about "10 minutes".

    Advice to Management

    How about caring about the customer? That means not focusing so much on sales and sales goals, but actually building relationships with clients. One expands a business by being honest, being genuine, and caring about the client/customer; not by lying, and putting sales first.

There are newer employer reviews for Bank of America
There are newer employer reviews for Bank of America

See Most Recent

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