Bank of America - No Job Security | Glassdoor
  1. "No Job Security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Service Representative in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time for more than 3 years

    Pros

    1. Teller entry-level pay is expected to increase to $20/hr within 2 years nationwide. 2. Benefits package and 401K are great. 3. Paid holidays off

    Cons

    Short Staffing - As a teller, you're often the first point of contact for clients who are usually angry due to the bank having only 1 or 2 tellers on staff. Reducing staff is BofA's strategy to "encourage" clients to adopt their mobile and online banking features. Managers and bankers receive quarterly incentive bonuses for reducing the amount of transactions performed at the teller line. Part of a teller's job... performance is based on how many transactions they perform. The less, the better, but no incentive. Sales Goals - You WILL be expected to offer a sale to every client even if they don't have an offer on their accounts and you WILL NOT receive any commission for a referral. Managers will often remind you that not presenting an offer to a client is "falsifying company information" and qualifies for immediate termination. You're also expected to inform clients how they can save time and money by performing their transactions at the ATM and online. You're expected to discourage clients from coming to your teller window so BofA will see a decline in teller transactions per day and will eventually cut your hours or even terminate your position. Vacation Time - Tellers only receive two weeks of annual vacation time. Bankers and Management receive more. Purchased Time Off must be approved by a market leader.

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    Advice to Management

    Better Communication - Be upfront to new hires about the sales expectation of the job and give them more training. Offer incentives to tellers for their hard work instead of constantly reminding them of the amount of referrals they have for the hour/day/week.

    Bank of America2019-09-08
  1. Helpful (1)

    "Great Entry Level Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Bank of America full-time

    Pros

    A lot of opportunity to work in different areas of the Bank.

    Cons

    Roles and responsibilities can sometimes be difficult to define, given the size of the company.

    Bank of America2018-11-02
  2. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Foreclosure Specialist in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bank of America full-time for more than a year

    Pros

    Location was convenient to where I lived. Managers and team leaders were amazing. The atmosphere was very laid back. I loved working for this company. Unfortunately I was laid off, but am very open to working for BOA again.

    Cons

    None. I loved working here.

    Bank of America2019-10-14

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