Bank of America - In a call center environment | Glassdoor
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There are newer employer reviews for Bank of America

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"In a call center environment"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in San Antonio, TX
Former Employee - Customer Service Representative in San Antonio, TX
Doesn't Recommend
Positive Outlook
Approves of CEO

I worked at Bank of America full-time (More than a year)

Pros

The breadth of accounts, perks, advice that you have as an employee are great. It great to work for a well known company, but on the other side of the coin, not exactly dinner conversation with those that have had a lesser experience (with a mortgage, for example)

Cons

With the specific site i was at, there were always talks about closing because it was so small! Average employees at a call center in other cities in the hundreds, while we were <40. The way that you bonus is through surveys that are emailed to customer. the surveys don't have your name on them. so naturally, if a customer has an issue that isn't resolved over the course of a couple of calls in one day, you may have solved the problem and the customer was happy, but the customer will receive the survey and mark poorly on the individuals that got it wrong. Even if the survey says someone else's name or says "he" and you are a she (or vice versa), you must swallow that survey.

Other Employee Reviews for Bank of America

  1. "OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I worked at Bank of America full-time (More than 5 years)

    Pros

    work / life balance very good.

    Cons

    decisions are made at HQ and

    Advice to Management

    Care for employ growth


  2. "Bk Specialist - review loans for MFR process"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BK Specialist in Simi Valley, CA
    Current Employee - BK Specialist in Simi Valley, CA
    Negative Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than 3 years)

    Pros

    Not really many any more. Just the great people you work with.

    Cons

    Used to be a great place to work at. Now lay offs loom every Wednesday and management treats you like a number.

    Advice to Management

    Get it together. People depend on their job to live and constant layoffs are bad for morale. Layoffs have been on Wednesdays for over a year and a half. Always a small group and nothing is ever said to ease employee fears.


There are newer employer reviews for Bank of America
There are newer employer reviews for Bank of America

See Most Recent

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