Bank of the West - Good people, pushy sales structure | Glassdoor
There are newer employer reviews for Bank of the West
There are newer employer reviews for Bank of the West

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Helpful (6)

"Good people, pushy sales structure"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Manager in Kansas City, MO
Former Employee - Customer Service Manager in Kansas City, MO
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at Bank of the West full-time (More than 5 years)

Pros

Good people to work for and with. Your branch becomes your family. If you meet sales goals quarterly bonuses can reach up to $1500 a qtr as a Customer Service Manager

Cons

Very pushy sales structure. Way to many hoops to jump through to make a sale and to have it count as your sale. Touchpoint (a system used to track everything) completely sucks. The company expects you to log EVERYTHING in TP for sale, however, if you truly did that you could spend your entire day doing just that. But not only are you expected to do that but also be a glorified teller, handle customer issues, coach and develop your staff, monitor compliance and audit risk for the branch, makes sales, meet goals, maintain branch budgets, control losses on negative accounts, mandatory call nights twice a week because you didn't hit a sales goal etc, etc, etc...

Advice to Management

Let a branch run its self. Get off all the reports and tracking on TP and let your people just make their sales. You all spend more time crunching numbers and reviewing reports from data in TP that are irrelevant because all the branches are fibbing the numbers to get you off their backs.

Other Employee Reviews for Bank of the West

  1. Helpful (6)

    "Tons of manual work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Monterey Park, CA
    Current Employee - Analyst in Monterey Park, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bank of the West full-time (More than 5 years)

    Pros

    Extremely relaxed atmosphere, ease of taking time off

    Cons

    lots of manual processing, IT systems are terrible and if sufficient most employees do not take advantage of using them, incompetent employees who have worked in the same department for 20+ years, very unprofessional and lazy, does not like to promote from within, great and efficient workers only get more work and are assigned to train everyone

    Advice to Management

    Shed the people who are not cutting it; who cares about their seniority


  2. "Ups and Downs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Customer Service Manager in Omaha, NE
    Current Employee - Assistant Customer Service Manager in Omaha, NE
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bank of the West full-time (More than 3 years)

    Pros

    Stable bank. Always work. Upper Management always involved.

    Cons

    Would make 40 hours in six days. (would rather make those 40 hours in 5 days and have 2 days off). Sales goals were a toll sometimes.

    Advice to Management

    Lower the expectations for sales goals. In this economy customers don't want to get additional products than what they have.


There are newer employer reviews for Bank of the West
There are newer employer reviews for Bank of the West

See Most Recent

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