Bank of the West - Typical Banking Environment | Glassdoor
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There are newer employer reviews for Bank of the West

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"Typical Banking Environment"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Business Systems Analyst in San Francisco, CA
Current Employee - Business Systems Analyst in San Francisco, CA
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Bank of the West full-time (Less than a year)

Pros

Relatively small bank compared with others

Cons

It is still a bank

Other Employee Reviews for Bank of the West

  1. Helpful (2)

    "All about Sales NOT Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Customer Service Manager in Omaha, NE
    Former Employee - Assistant Customer Service Manager in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bank of the West full-time (Less than a year)

    Pros

    Great people to work under and with. Fairly flexible with schedules and appointments if needed. Great 401K options. Good job is sales is your thing.

    Cons

    The customer services was more about getting sales and numbers. Had to greet and sale to every client that came to your window, if you didn't you were talked to. Same clients that go through drive - thru and you know them, daily clients. Had to sell to them... pure sales.

    Advice to Management

    Management was nice and understanding... till you didn't get your sales.


  2. Helpful (1)

    "Solid bank that needs revamping"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bank of the West full-time (More than 3 years)

    Pros

    Legitimate opportunities to grow within certain areas of banking. In my experience it is possible to grow within your department, however, changing disciplines is almost impossible. This is a great organization if you need a first banking experience. There is a strong emphasis on customer experience however, this is changing and at quite a rapid pace.

    Cons

    The bank is always willing to hire from within for positions but they do it strictly in the self interest of paying much less than they would for an outside hire. Unless your objective is to move into a purely commissioned position there is no point in working from the ground up. The training is quite pitiful, you learn on the fly. The emphasis is changing from customer service to sales; this is surely tied to the hiring of a lot of ex-Wells Fargo employees. No mobility between BOTW and BNP and its affiliates. I've had good and bad manager experiences. The company is going through major growing pains.

    Advice to Management

    Create a clear and concise vision of what the bank should be; come up with a plan to implement it and execute it. The bank has some identity issues, it is unclear whether it is more community credit union style bank or a larger bank like Wells, Chase, or BoA. Is it a global bank or a small community bank? The bank preaches that it is global with the BNP connection but there are no advantages between the two on the retail or small business side.


There are newer employer reviews for Bank of the West
There are newer employer reviews for Bank of the West

See Most Recent

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