Barnes & Noble - Focus on Sales Goals Outranks Focus on Retaining Good Staff | Glassdoor
  1. "Focus on Sales Goals Outranks Focus on Retaining Good Staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Business Development Manager in Carmel, IN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Barnes & Noble full-time for more than 20 years

    Pros

    B&N does offer good benefits only to full time employees. If you are working the sales floor, you do interact with fairly nice customers who are there to look at, talk about, and buy books-more interesting than most retail environments.

    Cons

    Barnes & Noble has lost it's passion for actually being a "bookseller" and instead is focused on just about any way to make money. This has lead to an influx of non-reader, "i-can-sell-anything" retail managers who are used to a quick staff turnover and think nothing of it. Previously B&N would work to recruit & retain passionate booksellers who truly gave their all for the company. Now, staff are rotated in & out with...

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    Advice to Management

    Find and keep passionate booksellers, listen to their concerns, grow great teams through honest and open dialogue. Your staff will be happy and your sales will increase. Listen to your CEO about bringing back a sense of community through good, book -centered events!

    Barnes & Noble2016-07-18
  1. Helpful (2)

    "Great college job with great management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bookseller in Morgantown, WV
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Barnes & Noble part-time for more than a year

    Pros

    Flexible hours, understanding management, great coworkers, decent chance at upward mobility

    Cons

    Corporate can be a bit out of touch at times. Especially with the new secret shop requirements.

    Advice to Management

    Keep doing your best. You’re in a tough spot and all the Employees know it.

    Barnes & Noble2019-05-06
  2. "Discrepancies between Cafe and Bookfloor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cafe Server in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Barnes & Noble part-time for more than 2 years

    Pros

    Mostly calm, consistent environment. Range of new customers and regulars. Almost always something to do. 10-15% discount on products (I can't recall). Making drinks was always fun, with some room for creativity if a customer asked.

    Cons

    Not allowed to have a tip jar. Apparently, it was against my store's policy. We would rarely get tips in the first place. Maybe less than $5 if I worked 3 shifts a week. Not allowed to take home food like Starbucks. Required to log and physically throw out "old" food that was honestly fine to eat.

    Advice to Management

    Communication and team-building between the cafe and book floor workers. I always had a sense that the book floor employees felt our jobs and tasks were lesser than theirs, therefore making us feel like we were lesser employees. Accountability and consistent instruction/rules across management. One manager likes you to close one way, and the other managers ask who said that was correct. In the yearly review, consult...

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    Barnes & Noble2019-05-15

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