Barnes & Noble - Excellent | Glassdoor

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There are newer employer reviews for Barnes & Noble

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Helpful (2)

"Excellent"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Manager in Mansfield, OH
Former Employee - Manager in Mansfield, OH
Recommends
Neutral Outlook
No opinion of CEO

I worked at Barnes & Noble full-time (More than 5 years)

Pros

Amazing people to work with, great environment, you work with people that really care about you. Customer base is awesome and you build lasting relationships and makes lots of new friends. We are like a family. Very accommodating to your needs and your schedule. Always willing to work with you as much as possible. Just a really great place to work.

Cons

Way behind in technology, takes the long way around doing things, payroll is very limited so there is never more then a few people working which makes it very difficult to get things done. There is always a lot to do, tons of projects all time. Some of it very important and some of it just busy work that doesn't' make sense and is not a good use of time. There is no pay scale that is made public and the pay is pretty low in some cases based on the amount of work. Raises are min and only once a year. It is next to impossible to get an above standard review regardless of far and above and beyond you go.

Advice to Management

None

Other Employee Reviews for Barnes & Noble

  1. Helpful (2)

    "A once great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    When I started seven years ago, B&N was one of the best companies to work for. There were plenty of employees, so you had newer or part-time employees who handled customer service and putting books away during the day, and more regular and experienced employees who would handle projects and managing displays. The store always looked great, and there were enough people to provide the type of customer service that convinced people to shop in one of our stores as opposed to Amazon.

    Cons

    Now, B&N has become another typical corporation. Hours have been slashed to nigh unbearable levels. So much focus has been put on Nook sales with ridiculous goals that nearly all stores are failing to reach them. With two or three employees stationed at the Nook counter all day, a skeleton crew is left on the floor, expected to manage projects, recovery and customer service. Something has to go by the wayside, and since we're expected to get all of those projects done, customer service has suffered. There is a HUGE disconnect between store and district management. Hell, it seems like district and upper management have no clue what goes on in the stores. They just pile on more and more demands on stressed out employees. To compound matters, pay is minimum wage, so getting skilled, motivated and personable employees capable of accomplishing everything expected of them is almost impossible. Why work yourself to the bone for minimum wage at B&N when you can make two dollars more somewhere else?

    Advice to Management

    Ease off on the stores. If the company continues to post increasing profits, why do hours seem like they're still being cut? Customer service is kind of a joke now, because there are too many customers and too many projects with too few employees. When I first started, it was unheard of to simply direct a customer to the section they were looking for. "Put the book in the customer's hand" was the rule. Now, when you have four customers lined up and the only other person on the bookfloor is on break, what are we supposed to do?


  2. "Great place to work as a college student"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bookseller in Springfield, MO
    Former Employee - Bookseller in Springfield, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Barnes & Noble part-time (More than 5 years)

    Pros

    Fun coworkers, flexible schedule, nice mangers, good discount

    Cons

    Low retail pay, like most stores

    Advice to Management

    More consistent schedules would help employees

There are newer employer reviews for Barnes & Noble
There are newer employer reviews for Barnes & Noble

See Most Recent

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