Barnes & Noble - A once great company | Glassdoor
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There are newer employer reviews for Barnes & Noble

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Helpful (2)

"A once great company"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend
Disapproves of CEO

Pros

When I started seven years ago, B&N was one of the best companies to work for. There were plenty of employees, so you had newer or part-time employees who handled customer service and putting books away during the day, and more regular and experienced employees who would handle projects and managing displays. The store always looked great, and there were enough people to provide the type of customer service that convinced people to shop in one of our stores as opposed to Amazon.

Cons

Now, B&N has become another typical corporation. Hours have been slashed to nigh unbearable levels. So much focus has been put on Nook sales with ridiculous goals that nearly all stores are failing to reach them. With two or three employees stationed at the Nook counter all day, a skeleton crew is left on the floor, expected to manage projects, recovery and customer service. Something has to go by the wayside, and since we're expected to get all of those projects done, customer service has suffered. There is a HUGE disconnect between store and district management. Hell, it seems like district and upper management have no clue what goes on in the stores. They just pile on more and more demands on stressed out employees. To compound matters, pay is minimum wage, so getting skilled, motivated and personable employees capable of accomplishing everything expected of them is almost impossible. Why work yourself to the bone for minimum wage at B&N when you can make two dollars more somewhere else?

Advice to Management

Ease off on the stores. If the company continues to post increasing profits, why do hours seem like they're still being cut? Customer service is kind of a joke now, because there are too many customers and too many projects with too few employees. When I first started, it was unheard of to simply direct a customer to the section they were looking for. "Put the book in the customer's hand" was the rule. Now, when you have four customers lined up and the only other person on the bookfloor is on break, what are we supposed to do?

Other Employee Reviews for Barnes & Noble

  1. "Great place to work as a college student"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bookseller in Springfield, MO
    Former Employee - Bookseller in Springfield, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Barnes & Noble part-time (More than 5 years)

    Pros

    Fun coworkers, flexible schedule, nice mangers, good discount

    Cons

    Low retail pay, like most stores

    Advice to Management

    More consistent schedules would help employees


  2. Helpful (1)

    "A struggling company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandise Manager in Norfolk, VA
    Current Employee - Merchandise Manager in Norfolk, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Barnes & Noble full-time (More than 10 years)

    Pros

    Flexible work schedule, not overly agressive sales environment, advancement opportunites

    Cons

    this company is struggling with the digital revolution, very demanding payroll expectations while maintaining world class customer service

    Advice to Management

    be realistic in your payroll expectations

There are newer employer reviews for Barnes & Noble
There are newer employer reviews for Barnes & Noble

See Most Recent

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