Barnes & Noble - Great product | Glassdoor
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There are newer employer reviews for Barnes & Noble

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Helpful (1)

"Great product"

StarStarStarStarStar
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

Pros

As a book lover, I enjoyed working for a company who contributed to their local community and encouraged reading for all ages. B&N also embraces individuality and diversity which brought a great balance to the work environment.

Cons

I wish the salary had been higher and that there was better training. People need to be taught about what great customer service looks like. B&N should take the time to do so.

Advice to Management

Higher salaries afford you a higher level of talent. Take the time to find truly dedicated people who want to be there.

Other Employee Reviews for Barnes & Noble

  1. Helpful (2)

    "Tons of mistakes!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bookseller in Fresno, CA
    Former Employee - Bookseller in Fresno, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Barnes & Noble part-time (Less than a year)

    Pros

    I love books-and the people who read them! The discussions that I had with customers were stimulating and resulted in new favorites.

    Cons

    Memberships-when you don't make them, get ready to be asked what's wrong! Even if you are up front about not liking to upsell! When you do make them, doesn't matter. You'll get told to do better-one of my co-workers was always over her goal and even she was getting told she needed to improve! No one is ever told the same thing and often you'll be taught one thing, but told not to do if "so and so" is working. I was told that I shouldn't be working retail because I was not good at upselling. Sorry, but the four years of other retail experience I have where my managers begged me to stay (but I was moving) disagree.

    Advice to Management

    Talk to each other! No one ever has the same information. On my last day, the closing manager was not aware and when I told him did not pay me out. I assumed I would get direct deposit, but I didn't. Apparently I was "paid out" that day, but no one bothered to tell the manager that was closing! Follow common courtesy and professional courtesy-lecturing an employee in front of the registers and a brand new co-worker is completely inappropriate! If returns need a head cashier to approve, that's fine, but make sure their phone works! And to the store managers-the customer is always right! And even if they aren't, the way I saw you treat some customers makes me wonder how it's possible you haven't been sued!


  2. Helpful (2)

    "Excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Mansfield, OH
    Former Employee - Manager in Mansfield, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Barnes & Noble full-time (More than 5 years)

    Pros

    Amazing people to work with, great environment, you work with people that really care about you. Customer base is awesome and you build lasting relationships and makes lots of new friends. We are like a family. Very accommodating to your needs and your schedule. Always willing to work with you as much as possible. Just a really great place to work.

    Cons

    Way behind in technology, takes the long way around doing things, payroll is very limited so there is never more then a few people working which makes it very difficult to get things done. There is always a lot to do, tons of projects all time. Some of it very important and some of it just busy work that doesn't' make sense and is not a good use of time. There is no pay scale that is made public and the pay is pretty low in some cases based on the amount of work. Raises are min and only once a year. It is next to impossible to get an above standard review regardless of far and above and beyond you go.

    Advice to Management

    None

There are newer employer reviews for Barnes & Noble
There are newer employer reviews for Barnes & Noble

See Most Recent

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